If You Selected Chat Begin Your Chat With The Representative
If you choose to contact Amazon customer service by clicking Chat, youll see this screen pop up.
Click in the field marked Name and type in your name, click in the field marked Email and type in the email address that you use for your account, and then click in the field marked How Can We Help You Today? and type in a more detailed explanation of the problem. Then click Start Chat to begin sending quick messages back and forth with a customer service representative to work out the problem.
To Contact Amazon Using Their Guided Customer Service Process:
Need a bit more detail about how this process works? Read our step-by-step guide below.
If You Selected Email Enter Additional Information And Send An Email
If you choose to contact Amazon customer service by clicking Email, youll see this screen.
Click Edit Items or Details to go back to the previous screen if you entered any information incorrectly. Otherwise, click in the box that says Enter Additional Information and type in a more detailed explanation of the problem. Depending on the information youve already given about your problem, you may get a hint as to what to put here.
When youre finished, click Send Email.
You May Like: How To Restore Kindle Fire To Factory Settings
How Do I Cancel Amazon Prime I Did Not Order This
asked by Charlotte W. on 8/31/15
You clicked the “get free shipping with Prime?” box on one of your purchases. If you really want to deprive yourself of something so wonderful, it’s easy to cancel by clicking another box, or Amazon’s excellent phone reps will help you if you can’t find it.
Great question, I hope this helps!:)Here I have attached two screenshots showing you A. Where to find Amazon Assistant at the very bottom of the webpage and B. Where that page will take you if selected. It will either let you get ahold of the chatbot who can answer almost any account-related question JUST like this, OR they will even OFFER to CALL YOU! So, you don’t have to encounter annoying wait times or be put on hold! I hope this answers your question and helps give a visual as to how exactly to locate these options. There is also a Help option right under the Amazon Assistant option.Patricia S.on 10/9/15
Prime costs a little extra. If you didn’t send them any money you shouldn’t be a Prime member. But if you are a prime member and don’t want to be you need to contact Amazon to determine how this occurred and what must be done to resolve your problem.
Use The Guided Contact Process From The Start It Makes Everyones Lives Easier
As we said above, calling Amazons toll-free customer service number may be the fastest way to get in touch with the customer service department, but its definitely not the most efficient way. By logging in and using the guided contact process, the customer service representative will have all the information they need about you to help fix your problem right in front of them when you get in touch.
Also Check: Amazon Locker Charge
Information Supplied By You
By posting information or content to any public area of the Site, You agree and acknowledge that you can be offered to share Your personal experience and/or opinions with Us while being recorded. You also agree and acknowledge that by accepting such an offer You agree with and consent to the provisions of the Release of Liability and Indemnity Agreement.
Be Patient And Courteous With The Customer Service Representatives
We know its hard to stay calm when somethings not right, but remember that the customer service department isnt the source of your problem its the shipping division, the courier service, or the third-party seller . Staying connected and not losing your temper is the only way youre going to help the customer service representative make things right.
Don’t Miss: What Channel Is Prime Video On Spectrum
How Do People Feel About Their Calls To Amazon Customer Support
Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.
Tip: Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, Amazon may reassign your case to a higher-tier representative.
Explain Your Problem And Choose A Method To Send Your Issue Report
The next screen lets you specify information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. You dont have to fill in all of the information here, but the more you do, the better customer service can help you.
First up is the What Can We Help You With? section. Click the buttons here to explain the type of product or service that you need help with: an order, one of Amazons unique products, downloadable digital content, or something else. Note that depending on which one you choose, you may get different sub-options. For example, if your problem is with An Order I Placed , you can search for and select the specific order that youre having a problem with.
Next is Tell Us More about Your Issue. You can click the drop-down menus here to select details about exactly what kind of problem youre having with the product or service youve selected. Again, based on what you chose in the above section, you will have different sub-options. For example, you may specify that the problem with your order is with the item itself, the sub-problem being that the item or some of its parts were missing, and the further sub-problem being that the entire item was missing from the package.
Read Also: How To Edit Feedback On Amazon
What Can I Do If I Am Unhappy With My Call To Amazon
If your call to Amazon does not go well, don’t give up. You may be able to achieve a resolution that works for you.
- Check your email after your call: You may find an email from Amazon asking you about your customer service experience. Indicating your displeasure will often trigger a response from Amazon and an automatic escalation of your case.
- If you didn’t take notes during your call, jot down what you remember. These details can be useful when re-contacting Amazon.
- Try contacting Amazon via live chat. You may find it easier to communicate in writing. You’ll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with Amazon.
Best Practices For Calling Amazon Customer Service
While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.
- After visiting the “Contact Us” page, you can request a callback. You’ll be taken to another page in which you will be asked a series of questions regarding your concern. From there, an Amazon representative will call you to address your issue.
- If you do decide to call Amazon directly, be aware that Amazon will send you a verification text to which you must respond before you can talk to a representative.
- Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
- Be prepared to take notes during the call. These can be helpful if you need to escalate your case.
Read Also: View Amazon Delivery On Map
Acerca De La Experiencia De Amazoncom En Espaol
Acerca de la experiencia de Amazon.com en español
Como cliente de habla hispana, puedes disfrutar de una experiencia de compra más conveniente en Amazon.com cambiando tu idioma de preferencia del inglés al español. Puedes comprar de nuestra vasta selección en Amazon.com aprovechando millones de páginas de productos y muchas otras secciones útiles de la página web, como la sección “Tu cuenta”, traducidas al español. Este servicio además te ofrece la navegación, la atención al cliente por correo electrónico, chat y soporte telefónico, la información de pedidos y la información de envío en español.
Estamos mejorando continuamente la experiencia de Amazon.com en español. Aunque muchas de nuestras funciones están disponibles en español, hay algunas características de la página web o comunicaciones que no están disponibles en español en este momento. Si te encuentras con un problema que no puedas resolver sin asistencia, puedes contactar a nuestro equipo de Servicio al cliente en español.
Si realizaste la selección de idioma desde tu aplicación móvil, por favor reinicia la sesión para habilitar las notificaciones en el idioma seleccionado.
La experiencia de Amazon.com en español se proporciona por conveniencia. Ten en cuenta que la versión en inglés de Amazon.com, incluyendo nuestras Condiciones de uso, es la versión definitiva.
Was this information helpful?
Frequently Asked Questions About Warehouse Deals
What is Amazon Warehouse Deals?
We offer deep discounts on open-box items like TVs, laptops, tablets, home audio, kitchen & dining, home goods, outdoors, and more.
How do we fit in with Amazon?
Amazon Warehouse Deals is a part of Amazon.com that specializes in offering great deals on returned, warehouse-damaged, used, or refurbished products that are in good condition but do not meet Amazon.com rigorous standards as “new.” We also offer products in new and open-box condition.
Do Amazon Warehouse Deals’ products qualify for Prime or FREE Shipping?
Yes. Eligible items sold by Amazon Warehouse Deals qualify for Prime or FREE Shipping.
Do products come with a warranty?
No. Used products generally do not come with a manufacturer’s warranty but all of our items are backed by Amazons return policy. If you would like additional protection, you can purchase a warranty from Square Trade to cover certain items.
How do you evaluate a product’s condition?
We thoroughly test the functional and physical condition of each item and give the product a specific grade before selling it.
Your inventory keeps changing, is this normal?
Yes. Since we specialize in returned, warehouse damaged, used or refurbished products, we can’t predict future availability for any item, so check back often and order quickly.
You May Like: How Much Does It Cost Amazon To Ship A Package
What Kind Of Issues Can Amazon Customer Support Resolve
Amazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.
Access To The Services
We grant You a limited, revocable, nonexclusive license to access the Services for Your own personal use. This license does not include any collection, aggregation, copying, duplication, display or derivative use of the Services nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless expressly permitted by Us. In order to make any derivative use of the Services or any content made available via the Services for other purposes not stated herein, You must first obtain a license from Us. A limited exception is provided to general purpose internet search engines and non-commercial public archives that use such tools to gather information for the sole purpose of displaying hyperlinks to the Services, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with Our robots.txt file. General purpose internet search engine does not include a website or search engine or other service that specializes in review/complaints listings, reputation management, search optimization or social media monitoring.
Use of the Services beyond the scope of authorized access granted to You by Us immediately terminates said permission or license.
Read Also: How Much Is Amazon Business Account
If You Selected Phone Have Amazon Call You
If you choose to contact Amazon customer service by clicking Phone, youll see this screen.
Click Edit Items or Details to go back to the previous screen if you entered any information incorrectly. Otherwise, click the drop-down menu labelled Country and select what country youre calling from, click in the boxes marked Your Number and type in your phone number, and then click . An Amazon customer service representative should call the phone number that you entered shortly, and they will walk you through solving the problem.
Copyright Policy/termination Of User Privileges For Infringement And Contact Information For Suspected Copyright Infringement/dmca Notices
We will terminate the privileges of any user who uses the Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. In particular, users who submit user content to the Site, whether articles, images, stories, software or other copyrightable material must ensure that the content they upload does not infringe the copyrights of third parties.
If You believe that Your copyright has been infringed through the use of PC, please contact Our designated agent at: You may also contact Our customer service department at: or mail at:
Don’t Miss: Unlink Twitch And Amazon
If You Bought From A Third
You may actually want to contact the seller first, before you try to contact a customer service branch. The seller may be able to explain the problem, or at least give you information that you can provide to a customer service representative to help them help you fix your problem.
And thats how you contact Amazon customer service. Remember that Amazon wants to help you solve your problems their reputation is staked on it! If the issue youre having is a safety concern, consider reading our article on .
Why Do People Call Amazon Customer Support
People call Amazon customer support for a range of reasons, including:
- Questions about the status of an order
- Requests for refunds or exchanges
- Help with updating account information
- Questions about charges to debit, credit or gift cards
- Technical support
- Help with Prime membership or services
- Addressing instances of identity theft or fraud
- Help with Amazon gift cards
Recommended Reading: Can T Buy Kindle Books On Iphone
Amazon Customer Service Contacts
Amazon is an American electronic commerce company headquartered in Seattle. It is the largest Internet-based retailer in the United States.
410 Terry Avenue North
SVP, Worldwide Operations and Customer Service at Amazon410 Terry Avenue North
President and Chief Executive Officer410 Terry Avenue North
Using The Contact Us Page
This is the official customer support page of Amazon, which contains options for contacting them about a variety of issues. If you dont have access to your account, try resetting the password with your email address.
Also Check: Netflix Aws Cost
Pissed Consumer Terms & Conditions
www.PissedConsumer.com is an online forum created to help keep consumers informed.
We are located in Las Vegas, NV. Mailing address is:
This Terms of Service govern the information posters use of the Site and form a binding legal agreement between You and Us. Through the use of this Agreement, We are placing legal conditions on Your use of the Site and its services , and making certain promises to You. Please read the Agreement carefully prior to using the Site and/or the Services.
You are solely responsible for the content or information, including, without limitation, the title and body of the post, You publish or display anywhere on the Site. By submitting the post or using the Site or the Services in any other manner, You agree to be bound by the terms and conditions of this Agreement . You must agree to all of the Terms in this Agreement. If you do not agree to the Terms, You are not permitted to use the Site and the Services. If You do not understand all of the terms in this Agreement, then You may wish to consult with an attorney before using the Services.
We reserve the right to immediately suspend or terminate Your registration with the Site and remove Your posts, without notice, upon any breach of this Agreement by You which is brought to Our attention.