Friday, March 17, 2023

How Do You Contact The Seller On Amazon

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Contact Amazon By Phone Number: The Ultimate Convenience

How to contact a seller on Amazon

There are a number of reasons why companies are nowadays opening call centers of their very own. A call center can also raise the number of sales in a particular organization. The contact center is still the most frequent way that customers get in contact with businesses.

Construct your prospect list to equal 20-100 times the number of people that you want to attend. If youve tried to search for the number in all the main search engines, the significant social media sites, you might resort to using a paid service to discover the number youre looking for. If you dont get assistance from that number, request a supervisor there. Mobile phone numbers arent listed and consequently, you may not just check into the telephone book and discover a mobile phone number. Next, youll need to put in your mailing address, your payment information and a couple more demographics. Quite simply, acquiring the identical email address for many of your online accounts will make it simple for them to be compromised.

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How To Access Business Reports In Seller Central

One of the main reasons you should become familiar with Seller Central is that it holds all of your important business metrics from your sales reports and PPC reports to inventory reports and return reports and many more.

What do you think your most important business metrics are? How many times a week do people view your product? How often does someone purchase from your store? What is your conversion rate?

I would argue that you need to keep a balanced overview of all of these metrics. Its crucial to understand how each of them can give you signals about your products performance, and how you can improve and scale your business. Most of all, its important to consider all of these metrics against the most significant piece of data: your profits!

To access sales and traffic reports per product, go to the Reports tab and click on Business Reports.

Here, you can access numerous reports based on the performance of your product and much more.

To learn more about Amazons reports, check out our article on .

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How To Create Discounts And Deals In Seller Central

Amazon sellers have the ability to create promotions, discounted deals, and coupons right from their seller accounts and theyre easy to set up.

Simply hover over the Advertising tab and choose from Vine, Deals, Coupons, Prime Exclusive Discounts, or Promotions. Note: you must be enrolled in Brand Registry to use Vine.

A common way to provide discounts on your products is by using a clippable coupon. You can set the discount you want to provide and a coupon will be displayed on your listing as well within the search results to help your listing stand out.

Amazon Sellers In The Us Will Have To List Their Names And Addresses

How to Contact Seller on Amazon from a PC, iPhone or Android
  • Amazon informed U.S. sellers on Wednesday that it will soon require them to disclose their business name and address on their public profile.
  • The company already requires its Europe, Japan and Mexico marketplaces to share this information.
  • The policy could help consumers and brands track down third-party sellers who they suspect are selling counterfeit or unsafe goods.

will soon require third-party sellers in the U.S. marketplace to display their business name and address on their public-facing profiles.

The change will take effect starting Sept. 1, according to a notice sent to sellers on Wednesday. Sellers are already required to supply this information to Amazon, but the new policy will make it available to consumers, allowing them to better vet third-party merchants and their products prior to purchase.

Amazon’s marketplace, launched in 2000, now accounts for more than half of the company’s overall sales. While it remains a crucial component of Amazon’s business, the marketplace has also faced a number of issues related to the sale of counterfeit, unsafe and expired goods. Listing seller information on the U.S. marketplace could help consumers track down third-party sellers who they suspect to be selling counterfeit or unsafe items. It could also help serve brands that are trying to spot unauthorized sellers of their products.

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Communicating With Buyer/seller Messages

  • 1Navigate to Your Account. If youve already communicated with a seller before, you can keep the conversation going through Amazons buyer/seller messaging system. To find your messages, start by navigating to the Your Account page from the homepage.XResearch source
  • If youre using a browser, go to the Accounts & Lists tab at the top right-hand side of the Amazon homepage. Select Your Account from the dropdown menu.
  • From the Amazon Prime app, select the dropdown navigation menu on the top left side of the screen. Youll find the Your Account link under Your Lists and above Shop by Department.
  • 2Scroll down to Communication and content. On your account page, scroll down until you find a box called Communication and content. This box will contain several links relating to your communication and notification settings.XResearch source
  • If youre using the Amazon Prime app, scroll down until you find the Message center header instead.
  • 3 Clicking this link will open up an inbox containing all your past communications from Amazon and third-party sellers. You can also view any messages that youve sent through the messaging system.XResearch source
  • If youre using the app, choose Your Messages under the Message center header.
  • In the app, youll see links to All Messages, Buyer/Seller Messages, and Sent Messages after you click the Your Messages button.
  • Youll need to limit your message to no more than 4,000 characters.
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    False Eyelashes And A Feather Duster

    Brushing doesnt always involve a false name. Sometimes the parcels are directly addressed to the homeowner, which can leave the target feeling concerned about whether their personal data has been compromised in some way.

    John, a retired IT consultant from Somerset, received 20 unsolicited parcels addressed in his name over a six-month period, even though he didnt order any of them.

    He got in touch with Amazon three times on the phone, as well as via email and, again, was told to keep, donate, or dispose of them as he pleased.

    We had two wi-fi routers and 10-12 phone covers, most for phones weve never had. Weve had false eyelashes, a feather duster a universal car charger, he said.

    We were concerned because we were receiving items that I could see I hadnt ordered and there was no charge. I just got the feeling at some stage Amazon would .

    They said as were not charging you and because its not a return we cant do anything about it so basically just keep it.

    Read about other Which? member experiences with Amazon brushing scams, and tell us your story on Which? Conversation.

    Purple Fairy Lights And Mens T

    how to contact amazon seller for placed order

    Matthew, from Salisbury, had a similar experience. He received 13 parcels addressed to a Summer McArthur, who he was never able to track down, despite checking online and asking local neighbourhood groups. He also ruled out that Summer could ever have been a previous resident, as he knew the ownership of the property stretching back to the 1930s.

    It started early December 2020, around the Christmas period, he told Which?

    I was waiting for Summer to complain to Amazon about her parcels not having arrived. My address and postcode was fine but the name was wrong. Its sort of strange, and then when they keep coming you get concerned a bit. My daughter thought it was some kind of scam.

    Like Teresa Martin, Matthew contacted Amazon and was told to either keep or dispose of the items as he pleased, but he got no answers about what was going on.

    As the packages piled up he eventually started opening them to see what was inside and the variety of items he found inside made him question whether Summer McArthur was a genuine person.

    One arrived when I wasnt at home and that was left and it was an inflatable boxing punch bag, he told Which? I also had several small items of tacky jewellery, some very pretty decorative ribbon with added glitter in three different colours, and some purple fairy lights.

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    Dont Share Personal Information In Reviews Or With Amazon Sellers Save Messages In Case You Decide To Report Them

    Ever wonder how cheap, no-name products on Amazon can amass hundreds, sometimes thousands, of nearly perfect star ratings, with just a handful of negative reviews?

    Heres one way: Some sellers are reaching out to unhappy buyers to revise or delete their negative reviews, in exchange for refunds or gift cards. With fewer disgruntled shoppers, the overall average star rating rises.

    Why Would An Amazon Seller Want To Use This Service

    We all know that positive reviews are the backbone to the social proof that will help boost your sales over your competitors. You also never want to forget that good customer service goes a long way.

    If you can turn a negative experience into a positive one, you never know the kind of ripple effect it could have down the road. Perhaps that customer is impressed by your efforts to make the situation right, and becomes a customer for life, or tells their friends about you.

    Perhaps they are moved by your gesture of goodwill and thus on their own, they change the review to a five star.

    There is almost nothing to lose by at least trying to contact the customer to see if theres a way you can make the situation right. Even if you choose to go the route of a refund or replacement, you are only out the price of your product, but you have at least changed the customers last perception of your brand from a negative to a positive.

    Amazon continues to give great exclusive benefits to Brand Registered sellers, and this new feature allowing Amazon sellers to contact customers who have left negative reviews has many sellers jumping for joy!

    If you do not have Brand Registry yet, make sure to start the application process ASAP if you want to take advantage of this feature. A while back, I wrote a piece on how using the Helium 10 company, I was able to get brand registry in only ten days!

    What do you think of this new feature? Will you be using it? If so, how?

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    Contacting Amazon About An Order

    Some items are sold and fulfilled by Amazon. In this case, you will not be able to ask questions to Amazon support, but the original manufacturer of the product. You may also check out the frequently asked questions for the product that is in the description. These questions have already been asked by previous customers of the product and may answer your question quickly.

    How to find the frequently asked questions:

  • Go on the product’s page that you have a question about
  • Scroll down until you see ‘Custom questions and answers
  • In the search bar, type the question you have about the product that might have been asked already.
  • If you don’t see an answer to your question, scroll down and click the button labeled ‘Don’t see the answer you’re looking for?’
  • Write and post the question you have about the item, a previous customer, or the manufacturer will answer the question.
  • Email Address And Features

    How to Contact Seller on Amazon from a PC, iPhone or Android

    How long is the email alias? What is the format?

    Does a buyer have the same email alias across multiple sellers?

    No. Buyers are assigned a unique email alias for each seller relationship.

    Are there separate email addresses per thread?

    No. The anonymized email alias remains the same for all contacts that you have with each individual buyer. This way, you can use the buyer’s anonymized email address as a unique identifier to follow conversations across multiple orders.

    Is HTML email supported?

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    Using The Product Listing Page

  • 1Navigate to one of the sellers product listings. If you want to ask a seller a question about a product, you can do that from the product page. Go to and search for the product you want, then click the link for the product listing in the search results.XResearch source
  • You can also access a product listing by going to the sellers storefront on Amazon, if they have one.
  • 2 Once youre on the product page, look for the box on the right-hand side of the page with the Add to Cart and Buy Now buttons. Under those buttons, youll see the words Sold by, followed by a link to the sellers name. Click that link to access the sellers information and contact page.XResearch source
  • If youre on the Amazon app, scroll down from the top of the listing to find this link.
  • 3Press the Ask a Question button on the sellers page. Once you open the sellers page, locate the yellow Ask a Question button. You can use this button to send a message directly to the seller.XResearch source
  • Whether youre using a browser or the Amazon Prime app, you should see this button near the top of the sellers page.
  • 4Follow the prompts to choose a topic for your question or comment. When you click the Ask a Question button, youll see a dropdown menu prompting you to select a subject for your message. Choose the subject thats the closest match for your question or comment.XResearch source
  • If youre using the app, the text box will appear on the same page as the drop-down subject menu.
  • How Widespread Is Brushing

    Eric, a marketplace logistics expert based in Shenzhen, China, told Which? that brushing is widespread and systematic.

    The reason for sending out the packages is to feed the Amazon algorithm, the more you sell, the higher your ranking is, he told Which?

    If you want to pay , its easy, he said. Asked to comment on the survey findings, he said he was not surprised that our findings indicated brushing could be widespread in the UK, potentially involving millions of parcels.

    He believes that Amazon should do more to crack down on brushing to make the platform a level playing field for legitimate sellers.

    Brushing has been going on for at least a decade. The only reason it has now gone wild is because e-commerce has been accelerating very rapidly, especially because of the pandemic.

    David Li, director of Shenzhen Open Innovation Lab, a cross border e-commerce expert, described brushing as seen as simply a cost of doing business for some sellers. He said brushing was widely used as a tactic and that a cottage industry of professional service providers who run a network of people with cards had sprung up to facilitate it.

    In the Amazon universe, brushing is just a cost of doing business very similar to buying ads or getting an Amazon certified logo. Generally, its a marketing expense, he said.

    Discover why two thirds dont trust tech giants to protect them against either scams, dangerous products or fake reviews.

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    How To Manage Seller Fulfilled Orders In Seller Central

    If you are listing products via FBM, that means you will be handling the fulfillment of orders yourself. Once you receive an order, you will need to fulfill it by purchasing a shipping label and marking the order as shipped all of which can be done in Seller Central.

    To view your orders, go to the Orders tab and click on Manage Orders.

    You will see any unfulfilled FBM orders here. You can also view your FBA orders in this section.

    How To Use This New Feature

    How to Contact Amazon Seller Support By PHONE

    Lets dive into who can use this feature, how to use it, and why you might want to.

    First of all, this is only for those who have Amazon Brand Registry. If you do, in seller central, go to the Brands Menu, and select Customer Reviews.

    You will then be brought to a page where it clearly says that you can now send direct messages to customers who left you a 1-3 star rating!

    Now, the first thing to know is that this JUST got released, and there seems to be a few bugs in some accounts. For example, in both the Project X and Project 5K accounts, for some negative reviews, there is no button to contact the buyer. Instead we get a message saying that You can contact the buyer only when you are the seller for that order.

    However, this obviously WAS a product that we were the only seller for, so we had to open a case with Amazon to get that fixed.

    What SHOULD you see if everything is working? Check out the bad review below.

    You should see a contact buyer button there. Now this is where things start to get interesting. Notice what pops up when you hit that button:

    Wow. So Amazon is obviously completely fine with you outright offering a full refund or replacement item to the person who left a bad review.

    The fact that this is now the first option should put to rest that debate.

    What shows up when you hit the courtesy refund button?

    What shows up when you hit the check with your buyer option?

    One quick thingdid you see what shows at the very top of both of these scenarios?

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