Monday, January 30, 2023

How To Ask Customer To Remove Negative Feedback On Amazon

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Is The Contact Customer Feature Restricted In Any Way

How To Remove Negative Customer Feedback Off Your Seller Account Amazon FBA

You must be an Amazon-registered brand to use this service. Adding to the analytics, advertising, A+ Content, and other features of Brand Registry.

Additionally, brands will only be able to reply to negative reviews that occurred within the last six months, so reviewing reviews and acting quickly is essential.

Amazon Seller Feedback Isnt A Product Review

There are a lot of blogs by experts on Google, but a lot of them confuse negative customer feedback with negative customer product reviews.

Often, product reviews by customers cannot be removed from a product page. The only way to publicly deal with a negative review is through comments. When communicating with an unhappy customer via comments, you can show potential buyers that you attempted to fix the problem.

In this blog, were talking strictly about how to submit a feedback removal request for a negative review on a seller profile.

What The Stats Say

According to research, a product with 50 reviews or more can mean as much as a 4.5% increase in the conversion rate. And another study found that product reviews can yield an 18% increase in overall sales. The same study showed that 80% of the customers treat online reviews much like personal recommendations.

The stats show that customer reviews are trusted more than descriptions by the sellers. People reading reviews are influenced in some way by what they read.

Hence, it is safe to say that reviews will influence your end result. Thats why it is important for you, as an Amazon seller, to develop a strategy for dealing with negative feedback.

Recommended Reading: Starting Amazon Store

What About Fba Amazon Feedback Removal Criteria

Amazon will take the blame if things go wrong with FBA orders too. For instance, an order gets negative feedback regarding fulfillment or any other Amazon service. In that case, they will remove the rating. But, moreover, a statement will appear in its place. There Amazon says that it has taken responsibility for the unpleasant experience.

Two Bonus Tips:

  • Be careful when you explain your reasons to Amazon. Ensure to limit the number of words because a long description will make the Seller Support Staff ignore your message. They might instantly deny your request for removing Amazon feedback.
  • Secondly, be straightforward and concise when communicating with Amazon. Typically, the support staff member will understand your point of view. Consequently, they will delete the unfair negative. If they deny your request, open up a new ticket with Seller Support. Now hope to get a different Amazon staff member this time.

How Can A Customer Remove Feedback

How to Remove Negative Feedback on Amazon

Hi all.

Please can someone send the instructions that a customer needs to use to remove feedback. He has agreed to do so.

Thanks guys

  • Log in and go to Your Account
  • Find the feedback you want to remove.
  • Thanks PPS, Cram. Checking that link now and copying/pasting those steps!Appreciate the help. So much easier to get good info here instead of support Hope things are well for people on Marketplace

    Would Amazon allow me to message that link to the customer, or would it get wiped by the message security system ?

    Removing buyer feedback, given in error, is very straightforward from the buyers viewpoint. If a buyer leaves feedback by mistake, he can very easily remove it: all that is required is for the buyer to specify why the feedback is being removed . What is NOT allowed by Amazon is removing negative feedback, and changing it to positive . It is very clear to a buyer who has mistakenly left negative feedback how to remove it.

    Removing buyer feedback, given in error, is very straightforward from the buyers viewpoint. If a buyer leaves feedback by mistake, he can very easily remove it: all that is required is for the buyer to specify why the feedback is being removed . What is NOT allowed by Amazon is removing negative feedback, and changing it to positive . It is very clear to a buyer who has mistakenly left negative feedback how to remove it.

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    Looking At The Positive Side Of A Negative Review On Amazon

    Itâs hard to believe that thereâs a positive side to receiving negative reviews on Amazon. Yet, despite the level of effort that goes into crafting the perfect product, there is always room for improvement. Itâs up to you whether you let a bad review demotivate you or take it as constructive criticism.

    Of course, we all know those people, the ones that comment just to let their anger out without offering meaningful feedback. Still, that shouldnât stop you from treating negative reviews as an opportunity to improve upon your offerings by making a few amendments here and there.

    That said, taking the positive out of a bad review still seems to be a bit of a paradox. As a seller, youâre interested in knowing how you can improve your product, but at the same time, you arenât too keen on receiving feedback that hurts your standing with Amazon. But what if we told you there is a tool out there that lets you address both problems simultaneously?

    Dealing With Other Types Of Feedback And Reviews

    If the review or feedback you wish to remove doesnt meet the criteria mentioned in the previous paragraph, there are still things you can do.

    As we mentioned above, you should always read the comments written in the Amazon feedback and reviews. Sometimes you will find justified comments as well as comments that indicate a misunderstanding with the buyer. In these cases, you can fix whatever issue the buyer pointed at. When you respond to their comment and take action in many cases the Amazon buyers and customers may change or remove the review. Note: you are not allowed to ask them to change or remove the review directly. Removing feedback and reviews must be a decision made by the customer.

    Remember, being the best Amazon seller you can will get your reviews up and youll appear higher in the marketplace and search results.

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    How To Remove Negative Feedback On Amazon

    There are many challenges you have to deal with as an Amazon seller. Dealing with negative feedback on Amazon and negative reviews is a one of the biggest challenges. In this article, we are going to learn all about negative reviews and feedback on Amazon, the reasons sellers receive such reviews and how to remove negative feedback on Amazon when possible. We are going to transform you into a feedback genius and help you master this realm using feedback management software or manually. Since they are closely related, many of the tips and data will be applicable to Amazon reviews as well.

    We are also going to go over the effective ways to request an Amazon review through a review software and ask for ratings with an Amazon feedback tool. Some of these Amazon review request tools allow you to do A B testing to improve your success rate. These are probably the most important Amazon seller tools you can use.

    If you are a more advanced seller, feel free to use the links below to skip to the segments you are not familiar with.

    How To Get The Reviewer To Modify Or Remove Their Negative One

    How to Remove Negative Customer Feedback on Amazon

    Sellers must understand that it is against to ask a buyer to remove an Amazon review or modify it in exchange for a refund or replacement. If you really want a shot at getting an Amazon product review removed or modified, you must be willing to take a financial loss for the product. Sellers must practice good customer service and acknowledge that the reasons behind them leaving the negative review is 100% your fault and you are willing to do whatever it takes to make them happy.

    Steps to remove a negative review on Amazon

    Before we talk about how to actually contact and identify the reviewer, we will explain a method that has proven effective in getting the negative Amazon review modified or removed without breaking any rules.

    1) Send an email to the reviewerMake sure to write a solid subject line so they open the email. Give a sincere apology about the issue they had and acknowledge that your product was at fault. Let them know you are serious about maintaining high standards in products and services and you will do whatever it takes to make it right. Ask the buyer if they would like a refund or replacement. Do not tell the buyer that you will offer them a refund or replacement if they will update or remove the Amazon review. Keep the email short and concise.

    Figuring out who left the negative review and how to contact them

    Get started with FeedbackWhiz today

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    When You Get An Unfair Negative Feedback On Amazon Act Quickly

    Most of the negative feedbacks I get are product reviews, price complaints, or other unfair negative feedbacks. Its against Amazons feedback policy for a buyer to leave feedback for a seller that is related to a product review or price. As soon as you get an unfair negative feedback, open up a ticket with Seller Support and ask them to remove the feedback as it violates the feedback guidelines.

    When you describe your reasons to Amazon, limit the number of words you use. The longer the explanation, the more likely the Seller Support staff will ignore the bulk of your message and just deny your feedback removal request.

    When communicating with Amazon, its always best to be concise and to the point. Most of the time, the Seller Support staff member will see your point of view and remove the unfair negative feedback. If they deny your request, your goal of feedback removal is not over. Simply open up a new ticket with Seller Support and hopefully the next Amazon staff member will understand your reasoning and remove the feedback.

    Three: Respond To The Negative Review On Amazon

    Sometimes customers wont respond to your attempts to contact them, or they wont be willing to remove the negative feedback at all.

    In this situation, youll have to accept that the negative feedback cannot be removed. In this scenario, you can still take steps to minimize the damage by responding to the review in a professional manner. This will signal to other potential customers that you take customer service very seriously.

    How to respond to reviews on Amazon

    • Select Feedback in your Seller Central account.
    • Next to the feedback you want to respond to click Respond.
    • Enter your response: this is your opportunity to sound professional and conscientious about the feedback youve received to put future customers minds at ease!
    • Hit the Submit button

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    What Is Considered A Negative Review On Amazon

    Before digging into what you can and what you are not recommended to do when you get a bad review, and how to remove bad reviews on Amazon, you need to know what exactly is a bad review on Amazon.

    If your product has over 3 stars, the feedback is considered positive. Anything less than three stars would be anticipated by the buyers as a bad Amazon review. The worst reviews on Amazon would be, therefore, one-star reviews.

    However, if you get too many negative reviews, this might be an indicator of your competitors dirty game.

    Respond Directly To The Customer Review

    How To Remove Negative Feedback on Amazon (4 Steps)

    When you want to comment on the customers negative review, consider the following options:

    • Be polite and present your perspective on the issue
    • Let them know what you can do/what you did to fix the problem, and that it will not happen again in the future
    • Show that you care about them and captivate them with exceptional customer service
    • If they want further resolution, ask them to contact you via buyer-seller messaging service so that you can fix the problem

    Note: Asking buyers to contact you off-Amazon is against . So avoid offering email addresses or personal contact information in your response.

    When you respond to a negative review

    The review still stays on your product page. However, the negative impact can be reduced, as you provide additional information to shoppers.

    The customer may update/edit the review if they are satisfied with the customer service you provided. However, do not ask them to change/remove their reviews.

    When you get a 1-star or 2-star review, do not panic. Ask yourself the following questions:

    • Is this from a genuine buyer or a competitor?
    • Why is the customer unsatisfied?
    • Does the customers review violate Amazons guidelines?

    Recommended Guide: .

    How to comment on a negative review?

    Note that customers cannot get in touch with the vendors as they do with the sellers . Vendors can only ask the customers to get in touch with Amazon customer service.

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    Amazon Negative Feedback Email Template:


    I am very sorry that you were unhappy with your and that it didnt meet your satisfaction.

    Here at , we pride ourselves on exceptional quality standards and customer service, and I would like to take the opportunity to rectify the situation for you by offering a full refund or replacement.

    I want you to be happy with your experience, and will stop at nothing to make sure you are happy. So please let me know how I can achieve that by replying to this email.

    Customer feedback has a direct effect on how our business grows and improves, and I would therefore like to ask if you wouldnt mind removing your feedback, just until I have the chance to rectify the problem for you. Id really appreciate it.

    I hope to hear back from you soon. Like I said, just hit reply to this email

    Kind regards

    This type of email melts away most peoples disgruntled demeanor and actually impresses them with your personal touch.

    Here are some other ideas for language that you could add to this email, depending on how far you want to go

    By way of an apology and as a gesture of goodwill, I would like to offer you a coupon code to receive any of the other products from our range for free.

    By way of an apology and as a gesture of goodwill, I would like to offer you an $X Amazon voucher for you to enjoy and spend on whatever you like.

    By way of an apology and as a gesture of goodwill, I would like to offer you our X product for free, which will go perfectly with your X purchase.

    What Is Negative Feedback

    Amazon customers have the ability to leave feedback after every transaction on the website. This rating is out of 5, with anything above 4 considered positive. That means those marked with 1, 2 and even 3 are seen as a mark of a poor exchange between a seller and the customer.

    Dealing with negative feedback is by far one of the most stressful things an can go through. No one wants to take a hit on a 100% 5-star rating, so every 1 or 2-star rating is going to feel like a big blow. Bad feedback wont just bruise your ego it can actually impact your ability to win the Buy Box, so directly impact your ability to generate sales at the same rate.

    Thankfully, a lot of the feedback is eligible for removal.

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    How To Ask A Customer To Remove Negative Feedback On Amazon

    In this quick, but super handy blog post Im going to give you a free and effective email template for if youre wondering how to ask a customer to remove negative feedback on Amazon.

    So lets get into it

    Someone has left you a negative customer review on your listing and its affecting sales. This could be due to a problem with your product, your listing communication, or youve just been unlucky enough to have sold to an unreasonable or cranky customer .

    What should you do?

    Ill assume you are going to do the usual due diligence by quickly identifying and rectifying any issues with your product with the help of your supplier, and pre-empting any issues in your listing copy .

    But first you need to urgently stop the leak!

    Asking a customer to remove their negative feedback can be an effective way to solve the problem, if only while you fix any bigger issues.

    Heres a template for the email and how you could potentially turn the problem around to your advantage

    Change Ebay Feedback Through Buyer Revision

    How to Remove Negative Feedback on Amazon as a Seller

    Before doing anything drastic, attempt to resolve feedback problems by communicating with the buyer. This is the most common way to change negative or neutral feedback.

    Keep in mind that buyers can only revise feedback theyve left within 30 days of the transaction. Additionally, sellers can only request a feedback revision once they have fixed the problem, or if they are certain a buyer left the negative feedback by mistake.

    When a buyer posts negative feedback accidentally, you can ask them to change it using the “Request Feedback Revision” page. If there is no response from the buyer, you can go to the “Report Feedback” page and explain the situation directly to eBay so they can handle the negative feedback removal.

    If the buyer left negative feedback intentionally, then when you contact the buyer, be polite and apologize for any inconveniences experienced as a result of the transaction. Ask them what you can do to amend the situation. Most of the time, a refund or replacement will do the trick. If the buyer agrees and you are able to address the issue, ask if they would be willing to revise the feedback.

    Because you can only make the request once, you must do it wisely. Plus, sellers may only make five feedback revision requests for every 1,000 feedback posts received in a span of 12 months.

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