How To Find Out Who Sent You An Amazon Package

Solutions To Delivery Problems As An Amazon Consumer

Some delivery problems happen more often than others. Before you begin to panic, take a look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures.

An Item Has Been Ordered But Not Yet Shipped

A quick Google search for Amazon delivery problems will reveal that this particular issue occurs quite often. What can be done if youve placed an order, but the seller still hasnt made the shipment after several days, weeks, or even months have passed?

Dont freak out. Theres an easy fix to your problem. Amazon will not charge your credit card until the order has been confirmed. This means that nothing will show up on your bank statement indicating youve paid for a product that was never even shipped. So long as this is still the case, and youre fed up with waiting, you can still cancel the order by:

Shows As Delivered But Has Yet To Arrive

Amazon issues guidelines for precisely this type of situation. Some of them might seem obvious, but theyre still essential to tick off:

After waiting 36 hours, you can contact Amazon directly should your package still be a no-show. If there is still no sign of your delivery, here is how you can contact Amazon directly:

Contact The Shipping Service

Of course, as we mentioned above sometimes it is Amazonâs fault that your package got delivered to the wrong address.

Sometimes itâs the shipping company that had things go a little bit sideways.

Hereâs the contact information for three of the most popular Amazon shipping partners that might have been responsible for delivering your package to the wrong address. Give them a call if you need more answers!

USPS

The United States Postal Service handles the overwhelming majority of Amazon deliveries and may be the perfect people to contact when your package is missing.

Customer service can be reached at 1-800-275-8777.

You can also track your Amazon delivery via their Delivery Tracking phone number by dialing 1-800-222-1811. Punch in your tracking code through your phone and youâll get an instant updates about its location.

FedEx

FedEx also handles a fair share of Amazon packages and they may be the reason that your order ended up at the wrong house.

You can reach their customer service number 24/7, 365 days a year by dialing 1-800-463-3339.

UPS handles Amazon packages as well and sometimes itâs their delivery people that have dropped off your package at the wrong destination.

Dial 1-800-742-5877 any day of the week, at any point in time, to get a hold of UPS customer service.

Amazon Canada Tracking Order

After an order has shipped, many packages can be tracked on Amazon.ca. You can find tracking information in your order details.

Amazon.ca Canada uses several courier partners, such as Canada Post, Intelcom, Purolator, UPS, DHL, , TForce Final Mile .

If tracking is available, you can track your package via the Your Orders page or by copying and pasting package tracking number on this page into search field above. The shipping method and carrier for your package will be listed in your account and in your shipment confirmation e-mail.

Don’t Miss: How To Link Amazon Prime

Can You Return A Gift From Amazon Without Receipt

Within 30 days of a purchase or receipt of a gift, Amazon will accept returns without hassle after that period, many items are still eligible for return or replacement if they prove defective. Heres how to return an item to Amazon, whether you bought it, got it as a gift, or received it by mistake.

Report Unsolicited Package Or Brushing Scams

Third-party sellers are prohibited from sending unsolicited packages to customers. If you receive a package that you did not order and is not a gift, please report it immediately.

When a customer receives a package they didn’t order, it may be a result of a scam sometimes called “brushing.” “Brushing” scams occur when bad actors send packages to publically available names and addresses.

If you receive a package that you didn’t order, check with friends and family or contact Customer Service to confirm it’s not a gift to you.

You can report the package to Customer Service, and they may ask you for a photo of the shipping label on the package. Amazon investigates reports of “brushing” and will take action on bad actors that violate our policies, including suspending or removing selling privileges, withholding payments, and working with law enforcement.

You don’t need to return the item. Feel free to dispose of or donate the item, whichever is most convenient.

Was this information helpful?

Read Also: How Do I Use Amazon Prime At Whole Foods

Is It Always Amazons Fault

It isnât always Amazonâs fault that a package gets delivered to the wrong house, either.

Sometimes it definitely is. The wrong shipping label gets printed, attached to the wrong box, and all of a sudden products headed for Massachusetts are now on their way to Hawaii.

Thatâs 100% on Amazon.

Sometimes, though, the shipper responsible for getting the package from Amazon to your doorstep messes up somewhere along the line. Maybe a bunch of boxes end up getting dumped at the same address when they should have been split up into multiple deliveries.

At the end of the day, who got this wrong isnât quite as important as tracking down your package and making sure that it gets to the right address. And then making sure it never happens again, of course!

Have An Amazon Package Stolen How To Prevent A Repeat

If an Amazon package was stolen from your doorstep, you can take steps to prevent porch pirates from striking again. For example, consider the available in various cities. Find a locker by ZIP code, add it to your Amazon address book, and then select that delivery option during checkout. The package is shipped to the locker, which requires a 6-digit code to open.

Currently, in 50 cities and surrounding areas, Amazon also offers for Prime members. This service provides keyless entry for guests and in-home deliveries.

While you have to pay for the Key-compatible smart lock and camera, the in-home delivery carries no extra charge for Prime members. With the camera, you can see who enters your home to deliver packages. It can also be used to let in guests, cleaning staff, and pet sitters. Note that in-home deliveries have been paused indefinitely due to the pandemic Amazon suggests In-Garage Delivery for contactless delivery instead.

Prime members can also opt for In-Car Delivery for select vehicles. They must have an active connected car service plan, like OnStar, so the Key app can connect with the vehicle. Also, the car must be parked within two blocks of the delivery address, in a publicly accessible area.

SEE ALSO:

There’s also Key for Garage, which allows customers to monitor and control their garage doors with the Key app. Plus, Amazon Prime members in select areas can get in-garage deliveries assuming they have a compatible myQ-connected garage door opener or hub.

You May Like: Is Amazon Locker Free Shipping

How Do You Figure Out What’s In An Amazon Package Without Opening It

Amazon packagewhat’sthethe Amazonthe Packagethethe packagewithout opening

. Just so, how do I find out what’s inside my Amazon package?

To get a quick look inside your packages, simply open the latest version of the Amazon app and tap the camera icon located near the ‘What are you looking for’ search box. Once the camera is open, select the ‘Package X-ray’ button and hold the camera frame over the barcode located on the side of the box.

Also, do Amazon packages say whats inside? When adding an item to an Amazon shopping cart, look for this phrase: “Item arrives in packaging that reveals what’s inside. Then your order will come discreetly in an Amazon box instead.

Accordingly, what are the barcodes on Amazon boxes?

The barcode that is actually printed in the box itself just identifies what type of box that is. This is used to account for those boxes at our fulfillment centers and aren’t specific to every box but only to that box type.

How do you find out what a package is?

How to track a USPS package using Stamps.com

You Ordered An Item But It Hasn’t Shipped Yet

A Google search for Amazon delivery problems will reveal a lot of people complaining about this. What happens if you placed an order, but several days, weeks, or even months have passed, and the seller still hasn’t shipped it?

Well, don’t panic. Amazon will not charge your credit card until the order has been confirmed. Until that point, you can still cancel the order by going to Accounts and Lists > Account > Your Orders and select Cancel Order.

Don’t Miss: How Do I Play My Amazon Music Playlist On Alexa

How Does The New Amazon Prime Gift Option Work

This is what it looks like in your mobile Amazon app to select sending a gift to a recipient using just their email address or phone number.

We’ll share more details in the step-by-step below, but in general, as the gift-giver you just have to send a gift receipt and select the new delivery option. The recipient will then be notified to accept the gift by providing their address. If they decide to not accept the gift, they can exchange it for an Amazon gift card. Amazon says it won’t tell the person who picked out the gift if the recipient chooses a gift card instead.

How Much Does It Cost To Ship A Package By Amazon

It may seem like a simple question that comes with a simple answer, but Amazon deals with items of all shapes and sizes and ships them all around the world. For this reason, it really does depend on the weight and contents plus the amount of time it will take for the package to arrive. Prices, however, are competitive with other services of its kind, and there are lower rates for businesses that require bulk shipments.

You May Like: Become Amazon Fba Seller

How To Get Tracking Number From Amazon

There is an Amazon tracking id with every order. It is not only the companys way of keeping track of the orders but also the way that information is passed to the customers or businesses shipping large orders. To enjoy the Amazon tracking order service, you will need this number. There are a few ways to find it: one is from the receipt that is sent via email or found at the end of completing an order. For orders of larger-scale placed by companies, there is a unique Amazon logistics tracking number that will follow contents to and fro, assuring that it is on the right path the entire time.

You Receive A Gift Through The Mail But Are Not Sure Who Its From Whats The First Thing To Try

Whitmore advises to call the company it was sent from and see if they can give you any information about the sender.

Theres a tracking number on every single package that goes out, she said. I wouldnt post it on social media for all of your friends to see. It may have come from your great grandmother in Iowa who has no social media.

Don’t Miss: Get 10 Off Amazon

Your Information Is Compromised

Receiving unordered packages from Amazon means your information has been compromised. A third-party seller somehow acquired your name, shipping address and possibly your Amazon account information.

Amazon provides a help page for victims of brushing scams. I also reached out to the companys press center and received a statement from an Amazon spokesperson via email.

It said, in part, we take action on those who violate our policies, including withholding payments, suspending or removing selling privileges, or working with law enforcement.

Amazon says it will investigate and will take action on bad actors that violate its policies.

Amazon Sent My Package To The Wrong Addresscan I Get A Refund

You have two options to report your problem to Amazon and get a refund:

The most efficient way to get a refund is to and use our Late Delivery Product. Well file a claim in your stead and get your money back in a matter of minutes!

You May Like: How Do I Use Amazon Prime At Whole Foods

Learn How To Get A Refund For Amazon Damaged Items

Getting a package with a damaged item can be stressful, especially if youre not sure whether you have the right to request a refund. In this guide, youll find out what you can do if Amazon damages your items in transportation.

DoNotPay can help you report the issue to Amazon, ask for a refund, and send a return item request in a few clicks!

What To Do If Your Amazon Order Never Arrives But They Say It Was Delivered

We use Amazon a lot here, and for the most part it works beautifully. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Heres what to do if your order from Amazon hasnt shown up even though Amazon has it marked as delivered.

First, its important to understand that Amazon uses UPS , USPS , and now, even Amazons own delivery service, to deliver Amazon orders. And each of these services provides Amazon with the tracking information for your packages. So when Amazon says that an order was delivered, they are relying on what the USPS, UPS and their own Amazon delivery drivers tell them. .

In a case like this, where your package has been marked as delivered, its not really useful to track the package, because, of course, the tracking says that the package was delivered.

So, what should you do when your Amazon order goes missing? Heres what to do.

Read Also: How To Send To Amazon Locker

Us Global Mail Makes Missing Packages A Problem Of The Past

Of course, if you really want to be sure that you never have to worry about Amazon delivering to the wrong house again youâll want to get a Virtual Mailbox account from US Global Mail.

The premier Virtual Mailbox service in the industry , US Global Mail offers:

• A new, private, physical street address to have all of your packages and mail sent to
• Digital scanning and notification of every package and order received, instantly upon reception
• The ability to forward mail and packages to any address on the planet at up to 80% off of retail prices

⦠And thatâs just the tip of the iceberg!

To learn more about everything that makes US Global Mail so special check out their website today!

Can Amazon Correct Wrong Orders

Amazons commitment to stellar customer service means the company will do whatever it can to correct wrong orders.

Every situation is different, and you may have a sneaky suspicion of whats happened based on your Amazon activity.

If you recently placed an order with Amazon and it hasnt arrived, although someone elses order did, then its best to contact Amazon about the mixup.

Additionally, you should also check your Amazon history just to be sure you didnt accidentally order something, particularly if your name and address were on the shipping label.

This is especially true if you have young kids or a partner who may have ordered something without your knowledge.

You can contact Amazon through your account to report the problem and get it rectified as soon as possible.

If you were mistakenly charged for an item you didnt want, Amazon should send you a pre-paid shipping label. Amazon covers the cost of the return.

Recommended Reading: How To Pay With Ebt On Amazon Whole Foods

How To Send Items As Gifts On Amazon So People Know Who Sent It

• Find an item you want to buy and add it to your Amazon cart.
• On the cart subtotal screen that opens next, click the small checkbox that says “This order contains a gift.”

• You’ll see a screen that shows here option to customize a message — it’s autopopulated with “Hi, Enjoy your gift!” and a note who it’s from.
• Make sure the “gift receipt” box is checked if you want the recipient to have the option to return or exchange it. Prices are hidden.
• You can include an optional gift bag for an added fee. In this example, my fee is about $5.
• Select your payment method and continue checkout as normal.

That’s it! Now, the recipient of your gift will know who sent it.

How Do I Change My Shipping Address On Amazon

After placing an order, you can update the shipping address any time before the actual shipment of your order. Once your order has shipped, Amazon will not let you change your Amazon delivery shipping address. You can edit your address directly from the Amazon account home page. You can also contact Amazon directly or through the Amazon Customer Service section on their website.

If you want to change your address before your order is shipped, go to your orders page. From here, select the “Order Details” option for the order you wish to change the delivery address on. Then select the “Change” to modify the shipping address. Here, it will also give you the option to change the gift feature or the payment method. If you just want to change the address, click the “Change Delivery Address” option only. If the order has not been shipped already, you will then be able to change the address of your Amazon parcel to a new destination.

You May Like: How Is Amazon Fresh Delivered