Tuesday, November 29, 2022

How To Message Seller On Amazon

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Amazon Order Confirmation Template

MESSAGE AMAZON SELLERS (Contact a third party seller on Amazon Mobile & Desktop)

This is the first email you send when the order is confirmed for delivery. Usually, a few days before the customer receives the product.

The confirmation email is a great way to establish communication, reinforce purchase decisions and offer additional value.

Hi Buyers First Name

Thank you for your purchasing from . Your order should be with you shortly.

We went to great lengths to ensure your product name was made from the finest materials. I hope youll enjoy it!

Ive put together this video that shows you how to use and X different uses so you get the most out of your .

If you have any questions or experience difficulties while using your , please get in touch and well resolve it as quickly as possible.

You can reach us by replying to this email or

Name of Head of Customer Support

Heres A Couple Of Other Benefits That The Service Can Offer:

  • This offers a genuine touch of empathy from the seller to the buyer through custom emails that will ask them how the product or the service helped them out.
  • A seller can send a question link asking how the order is fulfilled if the product is satisfactory, if the service can be improved, or if there are issues that need to be resolved.
  • Buyers may receive an email containing quick links that can redirect him/her to the product page, so they may be able to provide a review.
  • SageMailer also allows one to view messages sent as proof of transaction transparency. This can forge a new kind of business reliance and trust on Amazon buyer-seller messaging.

Note: People rarely realize how important positive product reviews are to the marketing of a good product, and SageMailer can help you with this. It is on this kind of feedback that buyers find answers regarding the efficacy of something before purchasing, so this must be taken into ones advantage.

How To Leave Seller Feedback On Amazon

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One of the really cool things about the better auction and sale sites, such as Amazon and eBay, is the fact that you can leave reviews. You can use those reviews before you make a purchase so that you be more comfortable spending the money. This article will tell you how to do it with Amazon.

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New Communication Guidelines For Amazon Buyer

As an Amazon seller, it is your responsibility to understand and follow Amazon policies. However, sometimes it can be tough to keep up with changes, so we’re here to help!

The went into effect on . These updates were made in response to third-party seller and software developer feedback that the policies related to communications with buyers were confusing.

The Amazon Communication Guidelines are meant to provide protection for buyers, sellers, and Amazon. In the updated document, Amazon stated that “Raising the bar for all communications to buyers benefits all our selling partners, resulting in a stronger Marketplace.” This policy is intended to protect buyers from fraud/abuse and to protect sellers from unethical competitor actions.

Read on for an overview of what you should know about these updates to the Communication Guidelines. These updates apply to all communication with buyers across all Amazon marketplaces.

Using The Product Listing Page

Amazon seller panel revised; but only for a few ...
  • 1Navigate to one of the sellers product listings. If you want to ask a seller a question about a product, you can do that from the product page. Go to Amazon.com and search for the product you want, then click the link for the product listing in the search results.XResearch source
  • You can also access a product listing by going to the sellers storefront on Amazon, if they have one.
  • 2 Once youre on the product page, look for the box on the right-hand side of the page with the Add to Cart and Buy Now buttons. Under those buttons, youll see the words Sold by, followed by a link to the sellers name. Click that link to access the sellers information and contact page.XResearch source
  • If youre on the Amazon app, scroll down from the top of the listing to find this link.
  • 3Press the Ask a Question button on the sellers page. Once you open the sellers page, locate the yellow Ask a Question button. You can use this button to send a message directly to the seller.XResearch source
  • Whether youre using a browser or the Amazon Prime app, you should see this button near the top of the sellers page.
  • 4Follow the prompts to choose a topic for your question or comment. When you click the Ask a Question button, youll see a dropdown menu prompting you to select a subject for your message. Choose the subject thats the closest match for your question or comment.XResearch source
  • If youre using the app, the text box will appear on the same page as the drop-down subject menu.
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    Contact The Seller After Placing An Order

    In some situations, you might need to contact a seller after you placed and/or received an order. This could be to ask follow-up questions, report a problem with your product, or make changes to an order. If this is the case, you can contact the seller through your orders,

    First, click on Orders under Your Account.

    Then, you see a list of all of your previous orders. Find the product in question, and look to the right of the order. You will find a list of different options. One of these options should be Get help with order or Problem with order.

    How To Open The Amazon Message Center

    For Customers:

    Login to the Amazon account and select the âYour Accountâ option from the dropdown menu in the top right corner. In the âEmail, messages, and adsâ section, click on âMessage Centerâ to access the Amazon Message Center. Here, customers can view all the messages and important notifications pertaining to orders, shipping, payments, et cetera.

    For Sellers:

    Sellers can contact buyers using the Buyer-Seller Messaging Service through the following steps:

    • On the Seller Central dashboard, locate the âOrdersâ and select âManage Orders.â
    • From the list of orders, select the one whose buyer needs to be contacted
    • Send the message to the buyer either through the Seller Central account or by copying the buyerâs encrypted email address and using the same to send the message through another email service

    Proper management and usage of Amazon Message Center will help buyers enhance their shopping experience online.

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    Bonus Updates To Amazon Seller Messages

    Seller Labs has removed certain functionality so that you cannot send messages that violate the new policy. While we have taken measures to help you remain compliant, we cannot screen for all violations. Heres a list of what we can and cannot detect automatically.

    Seller Labs PRO Can Detect: Seller Labs PRO Cannot Detect

    GIFs & emojis

    Send dates greater than 30 days from order completion/delivery

    Multiple messages per ASIN

    In a nutshell, while we do our best to keep your messages compliant, you are still in control of and responsible for the content of your messages. Please read the most up-to-date guidelines so that youre aware of the rules.

    Email Templates For Requesting Feedback On Amazon


    March 31, 2020 by refunds

    7 out of 10 customers will leave a review if you ask and80% of reviews originate from follow-up emails asking shoppers to provide feedback on their purchases. Reviews are the lifeblood of a successful eCommerce platform. An Amazon feedback request template is a great way for Amazon FBA sellers to request reviews and feedback from customers.

    More positive reviews results in a high seller rating, Buy Box percentage and consequently, sales. If youre struggling to get more product reviews, weve created several feedback request templates to help Amazon FBA sellers request more reviews without violating Amazons strict policies.

    Heres the easy way out:

    Step 1: See a Seller in your category whos absolutely killing itwith 97% positive feedback and over 12,000 lifetime ratings.

    Step 2: Think its not worth it and give up.

    Dont take the easy way out. If you want your Amazon business to be a lasting source of income, you cant afford to give up on improving the amount and quality of your Seller ratings.

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    How To Ensure That You Comply With New Amazon Buyer

    When the new buyer-seller guidelines were released, there was a great deal of who believed that the guidelines didnât offer enough protection or leeway for sellers.

    However, one seller noted: âThe policy changes appear to mostly force sellers into better compliance with the law and recent judicial decisions …this is not oppressing them but rather are guards to protect Amazon and sellers from breaching the law.â

    Whether you personally like or dislike the new policy, if you want to remain in Amazonâs good graces, and perhaps within the good graces of the law, you have to follow them. There are a number of ways to ensure you do this.

    Enable Product Questions For Fulfillment By Amazon Orders

    If you fulfill your own orders, Buyer-Seller Messaging is enabled by default. FBA sellers can turn on Buyer-Seller Messaging to respond to specific product questions and help improve the FBA buyer’s experience. Your specialized product knowledge can help reduce product return rates and encourage repeat purchases.


    To enable Buyer-Seller Messaging for buyers to send you messages about your products:

  • On the Settings menu, select Notification Preferences.
  • In the Messaging section, select Edit.
  • Select the Buyer Messages check box, and enter the email address that you want Amazon buyers to send messages to about your products.
  • Select Save.
  • Also Check: How To See The Amazon Delivery Map

    How To Bypass Seller Message Opt

    When Amazon updated their messaging service to allow buyers to opt out of seller messages, it was a devastating blow to many sellers. Many relied on that connection to seek reviews, foster buyer-seller relationships and more. Now, sellers receive a rejection message from Amazon when they try to contact buyers who have opted out of the messaging service.

    All hope is not lost.

    Sellers can still send critical messages, which Amazon defines as one of the following:

    • Product customization questions
    • Delivery scheduling
    • Issues with a shipping address

    Amazon recommends including anywhere in the subject line, if contacting the buyer by email. However, sending multiple non-critical messages marked as important can result in suspension of your seller account.;;

    When Things Go Wrong

    How to Contact Seller on Amazon from a PC, iPhone or Android

    If you have a question and youre wondering how can I contact Amazon by email?, worry no more.

    This goes with the nature of online shopping and long-distance business transactions. There will be instances when the arrangements are misunderstood, orders are not placed properly, the wrong products are delivered, and some orders arent fulfilled or delivered at all.

    Its at these times that we expect the reliability of Amazon buyer-seller messages in order to resolve the issues. So, if youre wondering how can I contact Amazon by email?, we can help you out, and heres how to contact Amazon by email.

    • Mainly, how to contact Amazon by email is through the contact us page. Its on that page that you can send for your questions or comments regarding a product or a service.
    • You can head over the find answers page choose the topic closest to your inquiry and check what others have to say.
    • If it concerns an order, check the manage orders page Amazon has set-up for your account, so you can track the progress.

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    Good Customer Service Is The Hallmark Of A Valuable Brand

    Just as youll remember the store clerk who was rude, snappy, and dismissive when you needed help finding a product or exchanging an item, youll remember the store clerk who was upbeat, positive, and super helpful with equal intensity.

    When you provide consistently excellent customer service, customers will be much more likely to leave positive feedback for your Amazon business. These types of comments centered around the positive experiences associated with an FBA store are what grow its brand equity.

    This is why mastering the Amazon Buyer-Seller Messaging Service to improve customer service increases the value of your FBA store. You become accessible to customers who need support, and it gives you a chance to demonstrate to Amazon how your service differs from the competition.

    Combined with a product-market fit, you have a lucrative FBA business that many interested buyers will gladly pay a high premium for.

    The great thing about FBA businesses is how they can scale when youve got an in-demand product thats selling in a profitable niche.

    Having your customer service game down means youve developed a great way to generate deal flow. Customers with issues have a system that helps them resolve their problems, which leads to happier customers wholl leave positive feedback.

    Potential customers will see those reviews and be much more likely to buy from your store because they can see that you care and take active steps to rectify any problems with a stand-out product.

    How To Contact A Seller On Amazon

    The process for contacting a seller on Amazon is slightly different depending on if you’ve already placed an order with them or not.;

    To contact a seller on Amazon after you’ve placed an order:;

    1. Go to the and log into your account.

    2. Click on “Returns & Orders,” located in the top-right corner of the screen.

    3. On the “Your Orders” page, find your order in the list and click the yellow “Problem with order” button.

    4. On the next screen, under “What went wrong?” select a topic from the list.

    5. On the next page, under “What would you like to do?” click “Contact seller.”

    6. Choose an option in the “Select Reason” drop-down.;

    7. Then, type your message in the box that appears and click “Send.”

    To contact a seller before you place an order:;

    1. On the product details page, click on the name of the seller. This should be located on the right side panel under the “Add to Cart” and “Buy Now” buttons, next to “Sold by.”

    2. On the seller’s page, click “Ask a question” in the upper-right corner.;

    3. You’ll be taken to the Seller Messaging Assistant. In the chat window, select the appropriate options that pertain to your question.;

    4. After clicking through a few multiple choice options, a message box should appear where you can type a specific question and attach files if you wish.;

    5. Once you’ve typed your message, click “Send Message.”

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    When A Buyer Contacts A Seller

    If a buyer has a question or problem and chooses to reach out to the seller via email, the seller will receive a message in their Messages center in Seller Central, as well as to whatever email address is associated with their Seller Central account. The senders email address will be tokenized by Amazon to resemble something like abcdefg1234. The seller can respond to the buyers email by simply hitting reply within their existing email client, and the sent message will then filter through Amazons system which will then tokenize the sellers email address. A copy of the message will remain in Amazons system for tracking purposes and will be available in the sellers Messages Center in Seller Central. ;

    Communication Between Buyers And Sellers

    How to contact a seller on Amazon

    Since it is a two-way street, sellers can also contact the buyers on Amazon. They may respond to the previously sent email sent by the buyer or send a direct message themselves. However, this feature has its provisions according to Amazons guidelines so as to ensure safe contacting of both buyers and sellers. They are as follows:

    • Email must not be sent to promote a product other than what has been inquired.
    • It must not contain links leading to other websites.
    • It must not include the logos of the seller or a tag leading to the sellers website.
    • No marketing and promotional messages are allowed.
    • Refrain from referring to third-party products or services, especially those that are not in business with Amazon.

    Note: The Amazon Buyer-Seller Messaging Service, however, allows attachments provided that they do not exceed 7MB and do not violate the previously mentioned rules. The supported file formats include text files, PDFs, Word documents, and image files.

    Amazon retains the right to remove or disable any content, message, or account that violates the stipulated policy.

    Amazon buyer-seller messages are tokenized and tracked to ensure the safety and privacy of parties in the transaction. All messages, including all contact information like email addresses used, are secured by Amazon. Such data is sometimes retrieved from Amazon sent messages and is used to resolve claims and misunderstandings that commonly take place in business transactions.

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    Clarification To Communication Guidelines From Amazon

    In general, you may contact a buyer who has purchased from you on Amazon only to complete an order or to respond to a customer service inquiry. You may not contact buyers in any way for marketing or promotional purposes, including via email, physical mail, telephone, or otherwise.

    If you send a permitted message to a buyer, your message may not include any of the following:

    Note: In any communication you have with buyers , you cannot ask them to leave a positive customer review for your product, or to leave a review only if they had a positive experience with your product. Similarly, you cannot ask only customers who had a positive experience with your product to leave a review. It is also prohibited to offer them any compensation for a review, including money or gift cards, free or discounted products, refunds or reimbursements, or any other future benefits.

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