How Do We Win Reinstatement For Inauthentic Suspensions Thats What Im Going To Be Discussing In Todays Video
How do we win inauthentic suspensions? Well, first of all, we write killer, concise, and persuasive plans of action following the three section plan of action writing tool: root cause, immediate corrective action, and long term or systemic changes to your business.
But does that always carry the day? Absolutely not. The way you win inauthentic suspension is by having absolutely killer documentation. You want to take your invoices, you want to take your sourcing documents, and go through those sourcing documents with a fine tooth comb. On the left side of the invoice, on the top, usually has information about you. Youre the one that bought the products and you want to make sure that all the information on the invoice, when it comes to you, matches your account as much as possible.
The next section is the source, the name of the warehouse, the wholesaler, wherever youre getting your products from. And on that section, you want to make sure that the source, or the products, has an internet presence. You want to make sure that the information on the invoice, that when Amazon does some research or calls them on the telephone, that it really pans out.
If you want to learn more about how to evaluate your invoices the way Amazon evaluates your invoices, or to reactivate an Amazon seller account, I pride myself on helping you and being here to talk to you seven days a week, 365 days a year, holidays, weekends, nights, we are here for Amazon sellers.
How To Prevent Your Selling Privileges Being Removed
Ill be fine. Im a good seller.
Suspensions happen to nice guys too like FBA Seller, Ryan Grant. Ryan had great seller metrics but failed to respond to four notifications for blocked listings as he didnt intend to continue selling the items.
His failure to respond to these notifications contributed to Ryans suspension.
Ill be fine. Im a big seller.
Amazon wont suspend me. MYTH! Amazon suspends big sellers too.
If Im suspended twice, Im out!
Another MYTH!
In business and in life, we all learn from our experiences and mistakes.
Now is the time to act to prevent your account from being suspended. As they say, prevention is better than a cure.
If Amazon sends you a policy warning or your performance metrics take a dip fix it and tell Amazon what youre doing to rectify the situation.
Tips For Creating An Effective Plan Of Action
Your Plan of Action requires some time and thought so dont send an immediate response by clicking the Appeal button. Instead, layout an actual case that motivates to reinstate your account. Think things through before replying.
These seven tips for creating an effective Plan of Action are courtesy of Amazon suspension expert, Chris McCabe .
- Stay professional and dont offer commentary about Amazon processes, the slowness of their teams, or telling them how disappointed and heartbroken you are to have lost the account.
- Keep it simple and give them facts. Focus on policy matters not performance metrics.
- Use bullets or numbers instead of paragraphs to communicate your understanding of what went wrong along with the steps youve taken to correct it.
- Include a short introductory paragraph that quickly shows the reader your overall grasp of what happened and how you already resolved it.
- Dont include extraneous information or commentaryregarding the account review process or Amazon. Focus on specific information related to your fixes.
- Dont blame buyers if youve received policy warnings. Assume that there must be a legitimate reason behind the complaints and work your way backwards.
- Ensure that the Plan of Action has all elements that led to the suspension addressed specifically.
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Other Reasons Why Amazon Might Block Your Account
There are other types of problems that appear when two or more accounts are related to the same owner or company. This can happen for several reasons, such as a person opening a new account because with the previous one they have done badly.
But this is a bad idea because if Amazon detects that this has happened it will close both accounts. In these cases they also withhold the funds until you prove that there has been an error.
Although this is not the only case, since it could happen that two partners of the same business undertake separate paths and open two different accounts on Amazon. Here I would detect again that there are two different accounts for the same company.
On the other hand, it could happen that we have only one account but that we have opened it from another place with another IP. Here, Amazon would detect a suspicious connection and could also suspend your account.
Your Account Is Found Inauthentic
While creating an Amazon seller central account, you should know what Amazon means when it says Inauthentic Account. Later on, as per the set rules and regulations, if Amazon finds your account inauthentic, it can ban or suspend your account immediately.
Note:
What is inauthentic in Amazons language?Inauthenticity is not considered fake. But, if a seller is selling products that are a part of a gray market or something that cannot get legally are inauthentic products.
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Infringements And Policy Violations
Copyrights and trademarks are very important while selling on Amazon. You cannot use fake trademarks or sell counterfeit products or infringe on copyrights of other sellers because if it gets discovered, your account will be suspended. Your advertising content should not in any way infringe on another sellers intellectual property.
It all comes down to following Amazons rules, terms and policies. As a seller, it is your duty to stay abreast with the policies. It covers everything from dropshipping to ratings to prohibiting paid positive product reviews. Ensure you go through all the policies and avoid getting your Amazon account suspended.
What Does Amazon Suspended Account Mean
When the account of the Amazon seller gets suspended, it completely stops the productivity of the seller, and it means that they are not allowed to sell the additional products. In this case, Amazon notifies the seller over email about the suspension of the account. Once the seller gets a notification and is informed about the performance, later on, they can proceed with an .
There is the various level of amazon suspended accounts:
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How To Reactivate Your Amazon Seller Account
If your account was deactivated, suspended, or you simply havent been selling for a while, you are probably wondering how to reactivate your Amazon seller account.
The good news is it is possible to get your seller account up and running again.
But, before I take you through the steps, let me take you through some of the details surrounding account deactivation.
This Account Is Closed And Will Not Generate Referrals Access To This Site Is For Historical Purposes Only
Shortly before I got this “Important Notice” when logging into the Amazon Associates website, I got this email.
Hello,We are writing to notify you that your Associates Program application has been rejected and you will no longer have access to AssociatesCentral.This action was taken because we have not yet received a referral from your account. Accounts that have not referred a sale within in 180-days of sign-up are automatically rejected.You are free to reapply to the Associates Program at any time, but we recommend only doing so if your website receives consistent traffic.
You can access the application here:e wish you the best of luck with your website in the future.
Oh crap.
My first reaction was that this sucked but after a little research, I figured out what needed to be done to get me back up again and it wasn’t all that hard.
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Optimize Your Product Listing
One of the most common reasons why Amazon suspends sellers accounts can be duplicate product listings. If you have more than product pages for one product by mistake, Amazon will detect it as duplicate and suspend your account. Hence, product listing optimization is an important process to perform. Make sure the following factors do not merge while creating more than one product page.
- Product brand
- Products unique details such as ISBN and UPC
- Color, size, and features of the products
There are possibilities that you have done product listing properly but black hat sellers vandalize your product listing and customers will see the wrong details. To prevent yourself from Amazon account suspension due to black hay sellers interruption, we have a hack. Availing will help you in making sure that your product listings are correct. Experts will check the listing every few weeks to rectify them when required.
Experts will take complete control of your Amazon store and perform monitoring and auditing your product listing on a regular basis. As a result, you will see there is no mistake in the product descriptions, titles, images, and product pages.
How Do I Reactivate My Amazon Seller Account
Now it is time to begin the appeal process to reactivate your Amazon seller account. In general, you are given limited chances to submit an appeal. After you have exhausted all appeals and your last appeal is denied, you will unfortunately not be able to recover your account. Therefore, you must make sure that you use your appeals wisely.
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How To Reactivate Your Account
I am not a brand owner mistakenly I listed some items that were brand registered now my account is deactivated kindly let me know how i can reactivate my account?Kind Regards
a plan of action this will be needed to reinstate your accountcan you post amazon deactivation notice?
Dear
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern.
Why is this happening?In accordance with Section 3 of Amazons Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
How do I send the required information?To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central
How To Reactivate A Suspended Amazon Seller Account
A suspended Amazon account is a bit more severe than one thats been deactivated.
Accounts are generally suspended for one of three reasons.
The first is that Amazon is not happy with your performance, which includes customer service. The second is that youre violating one or more of Amazons policies. And, lastly, youre selling a restricted product.
You can refer to your Performance Notifications within Seller Central to find out more about why Amazon suspended your account.
Here are the steps to follow to reactivate an Amazon seller account thats been suspended.
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What Happens When An Amazon Seller Account Is Deactivated
Once your seller account is deactivated, all the listings you added are removed, and your funds are placed on hold.
Amazon sends you a notification, giving you 90 days to provide a proper appeal or accept the deactivation.
Only once the 90-day period has passed can you request any funds that are still owing to you. This will require a separate investigation, so be prepared to wait a while for your final disbursement.
You will also be encouraged to ship any outstanding orders to not place the process on hold for longer than is necessary.
So, you may also be asking: Why is my Amazon seller account deactivated in the first place?
In most instances, an account is deactivated because it is no longer in use or related to an account that cant be used to sell on Amazon.
Why Was My Amazon Account Suspended
The first thing you have to do is understand why account was deactivated. Once you have isolated the cause for the suspension, you can figure out how to tackle the issue directly. Usually, the reasons for suspension are given in the suspension email sent to you by Amazon. Common reasons may include:
Poor seller performance you have decreasing seller metrics such as too many negative customer feedback reviews on products, low-quality products, multiple failed or untimely deliveries, and too many canceled orders.
Amazon Policy violation you have broken intellectual property laws or other seller regulation infringements outlined and agreed upon in the terms and conditions upon opening your account.
Restricted Product Listings selling restricted, fake, or inauthentic products that are not authorized by Amazon.
Once you know why your account was suspended, you can decide for yourself if those reasons are fair.
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How To Deactivate Your Amazon Seller Account
If you decide that you dont want to stay in business on Amazon, you can deactivate your account.
Deactivating your Amazon seller account is easy and straightforward. Follow these steps:
Step 1: Go To The Settings Tab In The Upper Right Corner
Step 2: Click On Account Info
And,
Step 3: Go To Close Account And Request To Have Your Account Closed.
Amazon will review your request within 12-48 hours and send you a confirmation email once your account has been deactivated.
If Amazon cannot close your account for some reason, they will send you an email detailing why the account cant be closed and the steps youll need to take.
What Can I Do To Avoid Having My Account Suspended
The first thing I need to do if Amazon suspends my Seller account is to follow these rules without exceptions. But if for some reason we have made a mistake and Amazon has suspended your account, the first thing you should do is stay calm. It is important to read well and understand the reasons that Amazon is giving us to have blocked our account. In this way we can send them a souvenir appealing the reasons why it is due to an error.
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How To Get It Back Or Reactivate Amazon Seller Suspended Account
Amazon is a very profitable eCommerce channel for manufacturers and retailers. Retailers who religiously follow the guidelines laid down by Amazon continue selling and even earn good profits. But if the sellers failed to abide by the guidelines, then Amazon would also not shy away from suspending their accounts. If you dont want to come under the Amazon seller suspended account category then seriously follow even the minute things that are suggested by Amazon.
Amazon has many automatic triggers that lead to the suspension of the account. Sometimes sellers are not at all aware of the reason behind their Amazon seller suspended account. Amazon representatives are so brutal, while confronting, that they give them the below responses:
sellers on Amazon support forum sellers whose Amazon account is suspended, not only have their large amount of marketing profits at stake but also their stock becomes immovable. While the marketplace is so strict that sometimes you dont seem to have that positive outlook of getting reinstated on Amazon.
But if you are keen to sell on Amazon again then the sellers should take some impactful steps to know the Amazon concerns and address them. With this, you can create the scope of getting back to selling on the marketplace.
My Amazon Seller Account Was Deactivated Heres My Story And What I Did To Get It Back
A few days ago, I got an email from Amazon with the subject line Your Amazon.com Selling Account. It informed me that my account had been deactivated. I was dumbstruck. Why did this happen? What could I do to get my account reinstated?
Youll find that out in this article.
is a business model I really like, and its been generating passive income for me for many years.
I have almost 100,000 products including coffee mugs, shotglasses, travel mugs, and tumblers in my Amazon account.
These products have been listed there over many years by myteam.
On August 8th, I was about to go to bed. I checked my iPhonebefore going to sleep, but I opened my email app and found three emails titled Notice:Policy Warning from Amazon.
Damnwhat the? I thought.
I sat up and opened my MacBook to see what had happened.
Actually, Id received this kind of email before. Each one involvedIntellectual Property Complaints from other sellers.
I sell print-on -demand products, and most of my productshave a design with a simple phrase. Sometimes, sellers had trademarked these phrases.They had the power to tell Amazon to remove any product that bore the phrasethey owned.
Most of the time, these sellers were not a big brand, so simplyremoving the products was just fine.
But this time was different. It was not a complaint from asmall seller.
This time, it was a complaint from a big-brand company. Iwont reveal the name. Ill just say that it was a major retail company in the U.S.
SHOCKER!!
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