Sunday, January 22, 2023

How To Report An Amazon Package Stolen

Don't Miss

Solutions To Prevent Theft

How Amazon Is Trying To Stop Package Theft

PARCELBIN Package Lock Box

Rather than having to respond after a theft has taken place, the far better option is simply to prevent theft from occurring at all. That might not sound easy, but it is more achievable than you may think. With a little planning and forward thinking, you can give the thieves very little chance to nab your hard-earned items.

Consider the following ideas to steer clear of package theft:

Package Is Missing Now What

If you are a new victim of porch piracy, we are here to guide you on what to do if your Amazon package got missing or stolen. There are still some steps you need to do to ensure that your package got stolen from your porch before contacting Amazon for a report of an Amazon lost package.

Step 1: Track the Amazon lost packages.

If the package was marked delivered before they arrive, know that Amazon sometimes does that and that the package shows up within 48 hours. After 48 hours of waiting, you can check your property for a possible drop off place for the package. Sometimes courier companies drop packages on random areas within your property, such as the back porch or behind your potted plants.;

If, after 48 hours, the Amazon package is still nowhere to be found, contact your courier immediately. Your package could still be in the hands of the shipping company. Ask them to track your package with the tracking number. But suppose the courier company is entirely sure that your package got delivered to your porch without any problem. In that case, it is time you report to Amazon for a stolen package.

Step 2: Check if your neighbors saw it or held onto it for you

Step 3: Contact the seller or retailer.

If you are now entirely sure that your Amazon package got stolen from the porch, you can directly contact Amazon. Chat with customer service to let them know the details of the issue. Amazon retailers should be able to send out new packages or can issue refunds to the customer.;

How To Avoid Package Theft

If package theft is an issue at your home, there are a few ways you can safeguard yourself from it. Try any of the following to keep your deliveries safer:

  • Install a camera at your front door to watch for porch pirates and also to verify when things are delivered.
  • Have packages delivered somewhere more secure, like to a neighbor who is always home or to your office.
  • Make sure youâre home when you know a delivery is coming. This isnât always feasible, but if you can make it work, this is a way to ensure youâll get your packages.;
  • Get a lock box for deliveries. Itâs like an Amazon locker but at your own home.
  • Deliver to an Amazon locker. If you donât want to get your own lock box, opt to have your Amazon packages sent to an Amazon locker nearby and pick them up at your convenience.

Don’t Miss: What Are Deals For Amazon Prime Day

Reroute Or Reschedule Delivery To Prevent Package Theft

If you are not sure whether or not you are home from holiday to receive your package when the delivery truck pulls up to your front door, you can track shipment information either on package tracking app or order information in advance.

To prevent the packages from being stolen, make a phone call to the delivery man or call your neighbors or friends to help receive the package.

Both UPS and FedEx offer web apps to help reroute parcel to another address and reschedule your package delivery at your convenience for a fee, for example, FedEx’s Delivery Manager, and UPS My Choice premium membership for $40 a year.

If you are using other delivery services, online shipment tracking information will be available. Notifying the driver in advance online when your package is due is reassuring.

Check Everything On Your End Before Reporting The Package Stolen

What You Need to Do if Your Amazon Package Was Lost or ...

Go to your Amazon account and make sure you listed the proper address when you placed your order. The information can be found by going to past orders and clicking on Order Details beside the order in question. If the address is correct, go ahead and verify the shipping status.

Track the package and look at the notations to ensure the information states the package was delivered. If all of this is good, do a quick check around your property to make sure the package is not tucked away in an inconspicuous place. If you have a porch camera, look at the footage to see if someone nabbed your order.;

You May Like: How To Publish And Sell Books On Amazon

Amazon Item Shows As Delivered But It Never Arrived

Amazon issues guidelines for precisely this type of situation. Some of them might seem obvious, but they’re still essential to tick off:

  • Check the shipping address was correct on your order.
  • Look for a notice of attempted delivery.
  • Check the vicinity of the delivery location.
  • Check with your neighbors.
  • Do you have an Amazon Locker?
  • Look in your letterbox; some deliveries use multiple carriers, including the regular postal service.
  • Wait 48 hours. Sometimes packages may show as delivered while still in transit.

If 48 hours have passed and there is still no sign of your delivery, you need to contact Amazon directly. Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us.

You can choose whether to speak via a bot or by phone . Explain your issue to the rep and Amazon will investigate the case. If you’re claim is genuine, they will issue a refund.

If you’re online shopping elsewhere, here are the postal scams you should avoid.

Donotpay Can Help You Get A Refund For Various Services

Dont you just hate it when you buy a product or service and realize its not to your liking? Your money doesnt need to be wasted like that. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. We can also contact the service provider for you and ask them to refund your payment. We can help you request a refund from:

Don’t Miss: How Much Is Hbo Channel On Amazon Prime

Contact The Seller Or Retailer

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Different retailers have different policies and processes for handling stolen items, but you’re usually entitled to a refund or a replacement.

Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. Sometimes, purchases that are “fulfilled by Amazon” are actually sourced from retail partners known as “Amazon Sellers.”

If that’s the case for your purchase, Amazon requires that you first contact the Amazon Seller and try to settle the issue with them. But if you’ve waited two or more business days for a response or the seller is uncooperative, you can and they’ll likely issue a refund.

In many cases, retailers will quickly agree to send you a replacement item. But if they decline responsibility and refuse to issue a replacement, there are still a few steps you can take to receive reimbursement.

Find A Missing Package That Shows As Delivered

How To Get A Refund On Amazon Packages That Were Delivered But Not Received.

Most packages arrive on time, but, sometimes, the tracking may show as “delivered” and you don’t have your package.

Ask the relevant carrier if there is more information about the location of the package. See

If your tracking information shows that your package was delivered, but you can’t find it within 48 hours of expected delivery:

Note: Some carriers may deliver until 10 pm.

  • Verify the shipping address in Your Orders.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.

Note: If it is an order sold and shipped by a third-party seller, contact the seller directly for assistance. For more information, see the Contact a Third-Party Seller page.

Was this information helpful?

Also Check: How To Read Book On Amazon

Alarming Package Theft Facts You Should Know

Before we tap on how to prevent package theft, below are some of the alarming package theft facts and statistics you should know to avoid becoming the next victim.

  • Nearly 26 million Americans had holiday packages stolen from their front porch or doorstep in 2017, according to a survey.
  • The majority of package theft occurred during the day when homeowners are out.
  • San Francisco, Seattle, Minneapolis, Boston, Portland, Washington, Oakland, Baltimore, Atlanta and Sacramento are the top ten cities in US with the most Amazon package thefts.
  • Package theft victims spent about $200 to replace each stolen package.

What To Do If A Package Gets Stolen

What To Do If A Package Gets Stolen?

Will UPS refund for stolen package?;The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

Is it a crime if someone steals your package?;Stealing a package is punishable by a misdemeanor, which carries a maximum sentence of one year in county jail. Unfortunately, package theft continues to run rampant with the rise of home delivery services. This porch piracy epidemic is serious and must be addressed by our criminal justice system.

Can you sue for a lost package?;When UPS loses your package and customer services fails to resolve the situation, you may sue. When UPS delivers your package to someone else, and if it is especially something valuable or personal, you can sue UPS for damages.

Read Also: How To Message Seller On Amazon

Package Theft Is A Growing Problem In The United States

According to the U.S. Census Bureau, retail e-commerce sales exceeded $210 billion during the second quarter of 2020. This goes to show just how many packages were prepared and sent out with parcel carriers like the USPS, UPS, or FedEx for home delivery.;Unfortunately, many of the people who anticipated those packages found themselves highly disappointed because their deliveries never showed up.;

With the growing number of package deliveries, the number of packages stolen has also hit an all-time high. About 43 percent of online shoppers have reported they have had at least one;stolen package;in 2020. The number has grown by 7 percent since 2019.

That means that potentially two out of five home deliveries are taken from the delivery point.;Some of the latest reports state;that 1.7 million packages are stolen every day.;

How To Report A Missing Package From A Third

What to Do If You Have a Lost or Stolen Package

If you’ve purchased an item from a third-party seller that fails to arrive, you’ll need to contact the seller first before you’re able to submit a claim. To do so, you’ll need to using your Amazon login information. Once signed in, you’ll see a list of transaction details, next to which you’ll find options to “Contact Seller.” After you send your message, you must give the seller 24 hours before proceeding with filing a claim.;

1. Sign in to and click “Details” next to the transaction you have a problem with.;

2. On this screen, you’ll be asked to report the problem you have with your package. In the case of a missing item, you should choose “Where’s my stuff?”;

3. Click “Send to merchant” to report the issue.;

Recommended Reading: How To Find Profitable Products To Sell On Amazon

How To Keep Your Packages From Being Stolen

If package theft is a problem in your;area, investing in a security camera might be a good idea. Stoops said the popularity of security cameras is growing, and having video or photographs of the possible suspects is helpful in an investigation. Affordable options for under $40 can be found online, as well as higher tech;options such as;doorbell cameras that connect to your smartphone.;

If you have yet to order your gifts, take some extra steps to ensure they are delivered safely:

  • Have your packages delivered elsewhere. If it’s allowed, have them sent to your office,;or to a neighbor you trust who will be home during delivery.
  • Work with the shipping carriers. Specify exactly where to leave packages, schedule a delivery window or day, or have packages held at the facility.;
  • Get your package;delivered to a nearby locker. Check if the retailer offers this as an option, and pick up your package at your own convenience.;
  • Consider a private mailbox. USPS, UPS and other shipping companies offer these options.;

Use A Package Lock Box

Another great option to prevent porch piracy is to add a lock box to your porch. Your lock box can receive packages for you while you are away and keep them secure from potential thieves in a way that no other solution can. Of course, you will want to purchase a quality product that looks nice in front of your home and cant be easily tampered with. Thats where the PARCELBIN comes in

Read Also: How Can I Sell On Amazon

How To Stop Porch Pirates

Prevention is better than cure. So for you to not fall victim to porch piracy again, it is better to take preventive measures against these lowly individuals.

Schedule for in-person delivery

Whats the best way to ensure your package is delivered? Its always to receive it in person. You can inform the courier company that a signature is required for delivery. You can also tell them that somebody must be present to receive when delivering your packages. If you are always away from home due to work, you can ask your neighbor to receive the package for you or change your shipping address to your office.

Use a lockbox service

Amazon offers lockers so you can easily pick your packages up at your convenience. If this is an option the retailers offer, choose this if you really cant receive your packages personally. This way, you dont have to worry about your Amazon package being vulnerable on your porch.

Ensure your packages

High-value items such as smart devices can be paid a few extra bucks to ensure their delivery. Retailers or courier companies offer these services for extra security and insurance for your package safety.

Install a security camera

Lastly, it is always recommended to put a smart security system on your home if porch piracy is prevalent in your neighborhood. Security cameras can help identify the shameless individual who keeps stealing your packages. You can use the recording for proof when filing a reported case to the police.


What To Do If You Have A Lost Or Stolen Package

AMAZON Package Stolen? Who Is LEGALLY Responsible?

Sometimes packages get lost. But let’s face itmost of the time if you’re searching for a missing package it’s because someone swiped it from your doorstep. Almost 26 million packages were stolen in 2017.¹

Here are steps you can take to get reimbursed for package theft,;track down the thiefor;scare porch pirates off;before they do their dastardly deed.

Subscribe to our;Youtube channel;for more videos like this one! Learn how to protect your home, your loved ones, yourself and your belongings.

You May Like: How To Use Amazon Hub Locker

How To Request An Amazon Lost Package Refund On The Website

Going through this process can be such a drag sometimes because their site can be overwhelming due to the sheer amount of information on it. To apply for a request, you need to:

  • Go to Amazon website;
  • Click on Request a Refund;
  • Choose a reason for requesting a refund from the drop-down menu
  • Select Submit;
  • Going through your orders and finding the one you want to refund will likely take you ages, which is why DoNotPay is a better, faster option.

    Take Full Advantage Of Amazon Package Tracking

    To track most packages, you should sign into your account, click on “Orders,” then select the “Track package” option. You’ll be able to see the purchase date, shipping date, when the package was sent out for delivery, and arrival info. You can also see specifics on where the package was left: for example, “near the front door” or “inside the residence’s mailbox.” Keep in mind this may be dependent on the delivery person noting such details, so not every shipment may have this crucial information.

    Looking for something more robust? is a feature that allows you to track the real-time progress of select packages delivered by Amazon.

    On the day of delivery, click “Track package” from your Amazon account, shipment confirmation email, or the notification on Amazon’s app. You can then see the remaining number of stops the driver has before the delivery arrives at your door. Note that map tracking is disabled for wish list or gift orders to protect the recipient’s privacy.

    AMZL Photo on Delivery is another shipping service that can come in handy. It’ll send you a photo to confirm the delivery has been made when a package is left unattended. If you’d rather not have Amazon take photos of your property, you can opt out by contacting customer service.

    Most Amazon orders are trackable once the packages have shipped. The only real exception should be standard international shipments that .

    Also Check: How Does Amazon Sponsored Products Work

    More articles

    Popular Articles