What Exactly Is Their Return Policy
Here are the important details:
You have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product.
Items must be sold and/or fulfilled by Amazon directly, otherwise the customer has to pay for return shipping, MAYBE. See below for details.
Return policy does NOT apply to international shipping.
The Amazon Returns Policy
Generally, Amazon allows you to return any item that you buy from them within 30 days of receiving it for a full refund, exchange, or replacement, under their A-to-z Guarantee protection . Most third-party sellers have this same returns policy, but some have slightly different policies. Be sure to check a third-party sellers policies if youre going to buy from them by clicking their name when its highlighted in blue or purple and then clicking on Detailed Seller Information. The sellers returns and refunds policies should be somewhere on this page, usually near the bottom.
Also note that certain types of items sold on Amazon may have specific stipulations attached to their return policies. For example, certain collectible memorabilia items must be insured or include proper documentation when they are returned, and certain digital-only items or prepaid cards cant be returned at all. See this help article for a full list of Amazon return policy stipulations on different kinds of items.
One final thing to note is that if you return an item to Amazon and request a refund, and your reason for returning the item is not directly caused by an error on Amazons part, the cost of return shipping will be deducted from your refund.
How To Buy Amazon Returns
The business of selling returned products is growing.
One major liquidation company that buys returns from Amazon is 888 Lots.
This company sells returned products to around 10,000 resellers who go on to make more money selling the product.
Its a great way for new businesses to get started with some relatively cheap inventory.
It also helps to protect the environment since these products dont go to the landfill.
If you have an interest in reselling returned products, then you may wonder where you can get your hands on the items.
Heres everything you need to know about buying Amazon returns and how to make a profit.
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Bed Bath & Beyond Return Policies
- Return period of 30 days: Smart home technology and seasonal products
- Return period of 60 days: Electrics and air mattresses
Additionally, the retailer says that you cannot return as-is items, Beyond Deals, gift cards and more. And if you bought a product with a gift card, your refund will be made in the form of merchandise credit.
Whole Foods Grocery Stores
Amazon owns the popular Whole Foods grocery store chain for those unaware, and select stores can even handle Amazon order returns. It sounds like only specific Whole Foods locations accept returns, but those that do can take boxed or unboxed items, even without a label.
During the return process on Amazons site, itll display all of your Whole Foods options. According to Amazon, only select stores can handle unboxed items. However, most Whole Foods now come equipped with Amazon lockers out front, some have Locker+ options, and more are coming soon.
So, if your Whole Foods location doesnt take unboxed items, the site should give you options to throw your order in a locker for an easy, hassle-free return.
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Can You Return To Amazon Without Original Packaging
Youve probably been in a situation where you needed to return something you bought online.
Maybe it was the wrong size or color, or it just wasnt what the seller advertised and you were not completely satisfied. And if youre like most people, you probably just threw the item back in the box and sent it on its way.
So, what do you do if you need to return items to Amazon, but you no longer have the original packaging? Do Amazon returns have to be in original packaging?
Fortunately, Amazon is pretty flexible when it comes to free returns as long as you have your order number.
You can return most items sold and fulfilled by Amazon within 30 days of receipt for a full refund. But its always a good idea to thoroughly read the product detail page to see if there are any conditions.
Of course, its always best to return an item in its original packaging if possible. But if youve lost the original box or it was damaged in some way, dont worry you can still make a return.
However, there are a few items that cant be returned unless theyre unopened or in their original packaging, such as fashion items.
Returns for such items have to be in new, unworn condition, including all their original tags, packaging, and authenticity certificates, especially for fine art items. Any items returned without their original documentation and packaging will be returned to the customer.
And Those Who Dont Still Have A 1 Year Satisfaction Guarantee
Amazon grocery brands will refund you if youre not satisfied and youll never have to send the items back. Their policy reads,
Were proud of our products. If you dont love them, were happy to give you a full refund up to 365 days after you receive the product.
Amazon grocery brands are the only groceries for which you can receive a refund. Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto! all offer a full year satisfaction guarantee.
In addition to grocery brands, these additional Amazon brands have warranties of a year or more.
- AmazonBasics brand carries a standard a one-year warranty.
- AmazonBasics lightning cables are guaranteed for life.
- AmazonBasics luggage come with a three-year warranty.
- AmazonBasics lightbulbs come with a three-year warranty.
- AmazonBasics Gel-Infused mattresses come with a ten-year warranty.
- Stone & Beam furniture products come with a three-year warranty.
- Ravenna Home furniture products come with a one-year warranty.
- Rivet Furniture products come with a one-year warranty.
- Pinzon products come with a one-year warranty.
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Can Amazon Ban You For Making Too Many Returns
Amazon has never come out and said that they can ban your account, or limit your returns, because you made too many returns.
But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel youre abusing their policy.
Ive heard of account holders being warned via email if they return 15-20% of all their Amazon purchases but have yet to find any concrete evidence of a specific percentage that triggers a warning.
Or Drop Off Your Amazon Returns At Kohls You Dont Even Need A Box
To make an Amazon return at Kohls, the process begins just the same. Open the and follow this process: Orders Return or Replace Items Reason for Return Select Kohls Dropoff.
Amazon will send a QR code to your email. Show it to the Kohls associate when you hand over your items, unboxed just like at Amazon.
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The Amazon Refund Process Is Extremely Simple As We Explain In This Guide To The Top Exchange And Refund Tips And Methods
Amazon refund tips: returning an item to Amazon
You can , but sometimes you’ll want a refund on your purchase.
The item could be faulty, it might not fit or perhaps you just dont want it anymore.
Customers can return multiple items, but you may see different return options depending on the seller, the item or your reason for returning it.
Heres a handy guide to show you how to return your goods quickly and hassle-free. If your package simply wasn’t delivered, read this guide on .
If you want to make sure you get the best deal on all future purchases, read our guide on .
How to return an order to Amazon
First off, go to the Returns Support Centre and click on return items’.
When youve found the order you want to return, click on return an item from this order’.
If youre struggling to find the order, type the item into the search bar and hit search orders’.
Select what you want to return and enter the number of items. Youll see a reason for return menu, which also allows you to add any extra info you need to in the details box.
If the item was sold through , go ahead and select your return option. Those who choose to return via Amazon Locker will be asked to choose a locker location there and then.
But if you bought the item through a seller, youll need to click submit for approval as some sellers will need to review your return request.
If its approved, theyll provide a label and instructions on how to return it to you.
And Others That Can Be Refunded But Not Returned
Some categories like pet are not eligible for return, but you may still be able to get a refund. Always look on the listing page for the return policy before making a purchase. Beneath the buy now button, youll see the return policy plainly listed plainly. Many pet products have the following return policy, This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement.
Should you decide to return the item, your return will work in the same manner as any normal return, except instead directing you to a return label and a drop off spot, Amazon will let you know they are processing your refund and they dont need the item sent back. Like all returns, returnless refunds are tracked in your account and abusing or taking advantage of this policy could get you banned.
The following categories are among those that give refunds without requiring you to mail back the item back:
- Grocery items and wine
- Amazon Photos and printed products
- Pet food and similar products
- Unboxed, expanded, and full size mattresses
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Can You Cancel Clothing Returns At Amazon
For those of you who wish to return your order, there are some simple steps that you can easily perform.
The final step in canceling a clothing return is to select Cancel This Return. If you do not complete this step, the order will be processed and shipped.
It will alert you that you want to accept it, but if you want to cancel it, click the I dont want to accept link.
If youre unsure if you should cancel or refund one of these items, then you should go ahead and cancel it by clicking on the Cancel This Return button.
If youve already returned your item or submitted an exchange or refund, you will need to follow a different set of steps.
When Amazon Wont Charge You To Return An Item
Now if youve brought something that is broken or faulty then Amazon has to either offer you a replacement or a full refund. And youll also get the delivery cost back. You will have to explain how it or the packaging is broken.
You can also get a free return and full refund if an item has arrived after its estimated despatch time. This is a really useful one. I think lots of people shop on Amazon for the fast delivery, often when theyve left something to the last minute. And if a delay means you get something too late, then its worth returning the items and getting the full refund.
But what if its not damaged or arrived on time? Well, there are alternatives reasons you can pick which you can choose, including the following.
- Incompatible or not useful for the intended purpose
- Performance or quality not adequate
- Description on website was not accurate
- Unauthorised purchase
I think the first three here are all justifiable selections if what youve bought isnt what you hoped it would be. I wouldnt use unauthorised purchase unless this really has happened which could well happen if youve got kids talking to your Alexa smart speaker!
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How To Return An Amazon Order
Amazon offers hassle-free returns on most items, but as expected, there are exceptions. As long as most things are unused and you havent damaged them, youll be fine.
However, you usually cannot return personalized items, products with safety seals, or opened hygiene products. Nor can you return digital goods like ebooks, subscriptions, or apps. And finally, most items are eligible for return within 30 days of delivery. Note: Holiday returns have a longer grace period.
To start, open Amazon and sign in to your account. Click on Returns and Orders, then scroll through your history and find what you want to return. From here, click on Return or replace items, select a reason, choose from return or replace, then youll choose a refund and delivery method, and youre all set. Well, mostly.
Now, youll need to tape it back up, print a label, schedule a pickup, or take the package to a nearby location and ship it off. What a hassle. Did you know Amazon offers many other options that are painlessly easy?
Depending on your address, Amazon offers several free return options. Then, if those arent available or you dont want to drive to a nearby store, UPS can pick it up, but thatll cost you. Youll still need to complete the entire return process on Amazons site, then choose your return method. Again, these options vary by location.
How To Return A Gift On Amazon
Don’t worry, this process is discreet and easy, as long as your gift giver thought to include a gift receipt.
1. Go to the and find the “Gift Returns” section near the center of the page.
2. Enter the “Order number” from your gift receipt and click “Search.” Note that if the item was not marked as a gift by the sender, you may be out of luck, but you can reach out to customer service for help.
3. Click the checkbox next to the item you wish to return from the gift, choose a return reason, then hit “Continue.”
4. Choose the return method you wish to use: UPS pickup, drop off, or .
5. Select how you wish to receive your refund: cash directed to a card you have on file or credit to future Amazon purchases.
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Give A Reason Not An Excuse
It’s important to be as honest and precise as possible about why you’re returning the product. If possible, Amazon and third-party sellers want to resell the merchandise , so they’ll check your items against your reason once the package is received.
Some reasons qualify for free shipping and some don’t: For example, if you select “No longer needed,” you may be charged for the return. Misclassifying a return can not only result in negative repercussions to your account — Amazon has been known to ban shoppers who misuse the return process — but it can also mean you’ll have to cough up shipping costs later anyway.
Here are all the various return reasons Amazon gives you to choose from:
Products ordered through Amazon’s digital assistant always comes with free returns, regardless of the reason.
If You Paid For Speedier Delivery
One caveat with these reasons for returning is that youll only get the cost of the cheapest delivery refunded. Now, if youre a Prime memberbuying from Amazon then this is irrelevant as you wont have been charged delivery.
But non-Prime members, or anyone buying from a third party might have paid extra. Of course, if the item is faulty youll get all the money back.
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How Do You Return Clothing At Amazon
Returning items like sweaters, t-shirts, and pants is easy as long as you know the specific steps to navigate Amazons website.
Youll be able to view your order, then click Return, Exchange or Cancel. Select if you wish to exchange the order for cash, ship a replacement, or return it.
So, Amazon provides an option to return your order because youre unhappy with it.
The retailer offers shoppers a number of ways to pay for their return, including credit cards, payment by phone, or through one of their apps.
The process of returning an item is quite easy, just choose to Submit A Return Request.
They want you to spend more money on the goods they are offering you.
This is where you have to pay the shipping. The UPS store will then put your package together and send it to the nearest local shipping terminal, where the package will be picked up and sent to the destination country.
And you dont need to send it back to Kohls to be picked up. You can just drop it off at the store and pick it up when your next Kohls order is delivered.
If You Cant Make A Return See If Your Item Qualifies For Amazon Trade
Once your item is past its returnable window, youre generally out of luck. But certain tech and devices like tablets, Kindles, phones, security equipment, and more may be eligible to trade in. Youll get Amazon gift cards and a discount offer for a future purchase in return. Its not going to make you rich, but its nice to get something for items youd otherwise throw out.
Find out all the details about .
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Can You Abuse Their Return Policy
If you tend to return a lot of the stuff you buy, Amazon will take notice and could flag your account and not let you make any more returns for a certain amount of time.
Also, if you ask for a return, but never actually return the item, Amazon reserves the right to take action against you although I think youd have to do this a lot for them to notice.
The action theyll take is to check the concessions limit of the seller.
For example, it could be a $1000 limit, or it could be $500. Amazon actually has a team that researches your returns and comes up with the specific dollar amount for policy abusers.
If you cross this limit, Amazon will mark your account as concession abuse.
In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, youll fall into this category.
Once your account is marked Concession Abuse, no returns will be accepted on any orders made by you in the future.
Worried about getting banned? Amazon will send you a warning notice via email first.
If you keep abusing their policy youll get your account banned permanently.