Monday, January 30, 2023

What To Do If Your Amazon Package Is Stolen

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How To Avoid Package Theft

What to do if an Amazon Package is stolen off your porch

There are several proactive steps you can take to . You can use these steps to control the conditions of the actual delivery.

For example, consider having the package delivered to you at work or to an Amazon Locker. That way you’re guaranteed to receive it and can bring it home with you.

Another way to dictate delivery instructions is to require a signature on delivery. No one home to sign for the delivery means no package left on your doorstep. You won’t retrieve your package until you’re home to sign for it.

You can also leave details for the deliverer not to place the package by your front door. Ask them to place their delivery by a side door where it can’t be easily seen by thieves.

Don’t forget those “Good Samaritans” who may be happy to keep an eye out for your package in the event it’s delivered while you’re away. Let them know your estimated date and time for delivery. Then they can retrieve it for you.

Online neighborhood social sites like are also a good source for information. You can check the site to see what your neighbors have to say about your neighborhood while you’re gone to the office all day.

One of the best ways to prevent a missing package is to watch your Amazon driver drop off your package in real-time with an ADT security camera! Both our outdoor security camera and smart doorbell can help you keep an eye on your front porch, no matter where you are with live notification on the ADT mobile app!

Contact Your Financial Institution

Your bank card could provide buy safety companies that may refund the price of a stolen buy. Give them a name and speak to a consultant about what companies your card supplies and discover ways to activate them. As with sellers, the financial institution could require a theft report from the police, so plan to get a replica of that report to offer to your financial institution.

In case your bundle has been stolen by a very artful thief relatively than an opportunist who noticed an opportunity to seize a field, you might have considerations about your deal with getting used for credit score theft or different id theft crimes. Its plan to let the financial institution, and probably the credit score bureaus, know youve skilled mail theft and probably put a maintain in your credit score to stop any new accounts from being opened.


Take Full Advantage Of Amazon Package Tracking

To track most packages, you should sign into your Amazon account, click on “Returns & Orders,” then select the “Track package” option. You’ll be able to see the purchase date, shipping date, when the package was sent out for delivery, and arrival info. You can also see specifics on where the package was left: for example, “near the front door” or “inside the residence’s mailbox.” Keep in mind this may be dependent on the delivery person noting such details, so not every shipment may have this crucial information.

Looking for something more robust? is a feature that allows you to track the real-time progress of select packages delivered by Amazon.

On the day of delivery, click “Track package” from your Amazon account, shipment confirmation email, or the notification on Amazon’s app. You can then see the remaining number of stops the driver has before the delivery arrives at your door. Note that map tracking is disabled for wish list or gift orders to protect the recipient’s privacy.

is another shipping service that can come in handy. It’ll send you a photo to confirm the delivery has been made when a package is left unattended. If you’d rather not have Amazon take photos of your property, you can opt out by contacting customer service.

Most Amazon orders are trackable once the packages have shipped. The only real exception should be standard international shipments, and perhaps certain items sold by Amazon Marketplace sellers.

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Contact Your Bank Or Credit Card Company

Often times the company that your credit or debit card is issued through will offer purchase protection and they will reimburse you in a situation like this where your package was stolen. They make ask for the same details such as your order number, delivery date, evidence it was stolen and a copy of the police report.

Overall, it sucks having your packages stolen and it makes you feel violated and unsafe. But the good news is, things like packages can be replaced most of the time.

Your Package Was Stolen Now What

What You Need to Do if Your Amazon Package Was Lost or Stolen?

If your package is stolen, do a thorough search. Could it be on the back porch? Behind a pot? Delivered to an old address, or a neighbor?

Check if there was an attempted delivery notice, which means the package is still in the hands of the shipping carrier. If you still have no luck, locate the tracking number on the shipping confirmation email or on the website. There should be detailed tracking information that shows each step the package took on its journey.

If delivery was confirmed and the package is nowhere to be found, reach out to the retailer’s customer service to file a missing package report. Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost.

Local police departments recommend filing theft reports as well. Bickel said they don’t track this type of crime in Carmel, but the city is not immune to these types of thefts.

“We recommend to report it no matter what the value of the item is,” he said. “The police department wants to know that information.”

He said even if the items are replaced by the retailer, the police department still wants “to know about it in case we need to reallocate officers and concentrate them in certain areas.”

Here are the steps to take if your package is stolen:

Kellie Hwang is a reporter at IndyStar. You can email her at . Follow her on Twitter: .

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Amazon Package Not Delivered

In rare cases, a package may say its been delivered accidentally. For instance, a carrier may have accidentally sent the notification early.

If you receive the notice and cant find your package, you may later receive a notice saying, Amazon package not delivered, including further instructions to take.

If your order has a photo of where the carrier left your package, contact Amazon and let them know it was not there when you arrived home and that you suspect it was stolen.

Amazon usually requires you to contact the carrier first, and you can follow the above steps to do so. Once Amazon has confirmed the package didnt arrive or was stolen, they will issue a replacement or refund.

Contact The Credit Card Company

Another option is to contact the credit card company used in the purchase. Many credit cards policies offer free insurance on every purchase, so it is worth finding out what protection benefits may be available for package theft. To note, theres usually a value limit on these types of benefits and it will typically require a police report.

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What Is Your Responsibility As An Amazon Seller

As an Amazon seller, you have a duty to look into any missing Amazon package stolen claims made by your customers. Its essential for you and your bottom line to find out if issues are with your shipping or 3rd party logistics companies. If it is one of your partners, Amazon will not be financially responsible for the missing item, and you will want to make a claim with your partners so that you arent on the hook.

Its equally important for you to know if the missing item is Amazons responsibility because if you use FBA, you may be entitled to reimbursement from Amazon. You will have to file your own Amazon FBA reimbursement claim with Amazon, and knowing where in the supply chain your item went missing will help you understand which Amazon department to file your claim with. may have to go to Shipment to Amazon, Fulfilment center operations, FBA customer returns, or Removals.

If the package has been stolen and you use FBA, Amazon should reimburse you for a new item or the customers refund.

Keeping track of reimbursement can be time-consuming, so you may want to hire a reimbursement service like GETIDA. When you sign up with GETIDA, they go back through 18 months of FBA Sales to find any reimbursements you might be entitled to. FBA reimbursement services find an average of missing reimbursements between 1-3% of a sellers total sales! You only pay for a percentage of what they see!

Signing up is free and easy. Get $400 in Free FBA reimbursements.

Do You Have To Contact The Police

AMAZON Package Stolen? Who Is LEGALLY Responsible?

In most cases, you will not need to contact the police. Amazons A-Z Guarantee should take care of everything for you. However, there are some exceptions. If you know who stole your package and you have evidence, you may want to contact the police. Or, if the value of the stolen items is more than $1,000, you may want to contact the police.

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Who Do You Contact For Your Amazon Package Stolen

If your Amazon package stolen hasnt been found within the 48-hour window, or if you have proof the package was stolen, like doorbell camera footage, then you can file a claim with Amazon. Remember also to file a claim with your local law enforcement agency once you confirm the theft. Amazon may ask for the case number.

Filing an Amazon package stolen claim is easy, and you can do this in a couple of different ways. One way is through the Amazon chat feature. Just navigate to the Amazon -> help -> contact us -> general questions page and click Start Chatting Now. Right away, youll be asked to choose from a few different topics. Choose An item I ordered to get started. Make sure you have your order number handy before you begin the chat.

Another easy way to file an Amazon package stolen claim is to click on your item on the You Order page. If you bought your item from a third-party seller, you will want to first file a claim with them. Its standard to give the seller 24 hours to respond to your claim before involving Amazon. Once youve taken care of this step, you can file an Amazon claim by choosing the Problem with order button and picking Wheres my order from the drop-down. Youll then be able to choose a way for Amazon to contact you. Phone or email will be the best options. Again make sure to have your order number handy.

Amazon Lost My Package: Steps Buyers Can Take

If 48 hours have passed since your Amazon package should have arrived, youre entitled to submit a claim with either Amazon or the third-party seller you purchased from. Check whether Amazon supplied the product themselves or if you bought it from a unique seller on Amazon.

First of all, make sure you double-check that your package is lost.

  • Access your Amazon accounts Order History to check the latest tracking details. If your package is marked as Delivered, thoroughly inspect the perimeter of your home just in case the delivery person has left it in an unconventional location. Its also worth checking whether a neighbor might have accepted your package while you were away from home.
  • If your order has been showing as In transit for ten days or more without any further updates, you would be right to think that your package might be lost. You can use the following phone number to call Amazon for a tracking update: 1 280-4331.
  • Check Order Details to make sure the order was sent to the correct delivery address. An old delivery address can sometimes be the culprit if a customer has recently moved.
  • Find Amazons Carrier contact information and check whether they know anything about your parcel. Amazon lists contact numbers for many delivery services, including UPS, DHL, and FedEx. Alternatively, check here for the contact numbers of some of the largest US-based carriers.

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How To Get A Stolen Package Refund For Free

How to Get a Stolen Package Refund for Free

According to a recent survey by, 49 million Americans have dealt with package theft.

When times are tough, and you need to watch every dollar you spend, the last thing you need to happen is to have a package stolen, especially if its an item you really need. You spent your hard-earned money on that item, and you deserve to get a refund without spending a cent.

Thankfully, there are ways to get a refund from delivery companies like Amazon, FedEx, and USPS. Heres how to get a stolen package refund for free.

Stolen Amazon Package Heres What You Can Do

What You Need to Do if Your Amazon Package Was Lost or Stolen?

Your Amazon package is yet to arrive in the mail, and you havent received any tracking updates for an eternity. You start to wonder if Amazon has lost your packageyou might even suspect that youve had your Amazon package stolen.

You might even be a seller, feeling upset that your customer appears to have been let down by Amazons delivery services.

This situation is incredibly frustrating, but there are steps that both Amazon buyers and sellers can take to remedy things. Before you sink into your armchair in defeat, read this article and discover some of the options available to you.

First, well discuss some of the actions that Amazon buyers can take. If youre a seller and wonder what you can do about a lost Amazon package, skip ahead to the second part of this article.

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Plan Ahead To Be Home

If possible, you can place your orders at such a time that the delivery should occur when you are home to accept the package. For instance, if you are using two-day shipping from Amazon, you can order two days ahead of a time when you know youll be home. A thief cant grab the package off your porch if you are there to take it directly from the delivery person when it arrives. The only downside to this solution is that you will have to ensure you are present, which can be difficult if you have a busy schedule.

Report The Theft To The Authorities

There will not be very a lot the police can do for you when it comes to getting your Amazon field again. Package deal thieves are fast and practiced and might virtually actually disappear in moments. What the authorities can do is create a police report, which can make it easier to get a refund or substitute delivery. Theyll test with native properties or companies within the space to see if digicam footage is accessible, they usually can notify neighbors bundle thief is energetic in your space. Your report could assist others keep away from experiencing the identical frustration and finally assist catch the perpetrators by offering a hyperlink in a sample of thefts.

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How To Contact Amazon About A Missing Package

If your Amazon package shows as delivered but you can’t find it, don’t panic! first checking the delivery details ensure the address is correct, check the porch or garage, and see whether one of your neighbors accepted your order.

In “rare cases,” Amazon packages show as delivered up to 48 hours prior to their actual arrival. If you’re within that window, wait to see if your order shows up it could still be en route.

If your Amazon package hasn’t arrived after those 48 hours, you should either contact Amazon to report the missing package, or get in touch with the carrier or third-party seller. Who should you call? Consult your tracking information.

If the package arrived at Amazon’s facility or the carrier facility, contact Amazon with the delivery complaint if it didn’t arrive at the facility, contact the third-party seller. Either way, you want to have the order number handy.

When dealing with Amazon, go first to the “Customer Service” page. Select the type of issue you need help with, the order that’s affected, that the order says delivered but isn’t there, and that you need more help. You can either click “Start chatting now” to interact with a bot, or click “Request call now” to get help over the phone. If you opt for the latter, you’ll need to enter your number, and click “Call me now” to talk to a representative by phone about your Amazon delivery problems.


How To Report A Missing Package From A Third

Amazon Stolen Package Prevention

If your Amazon package still hasnt arrived after 48 hours, you should file a claim with Amazon for a refund. But first, you need to contact the third-party seller directly to report the issue, Weisman says. Amazon requires customers to contact the seller before submitting a claim online.

Heres how to report missing packages from a third-party seller:

  • Sign in to Amazon and click on Your Orders.
  • Under the list of suggested issues to report, select Wheres my stuff?
  • Amazon will automatically create a message to the seller explaining that you havent received your items yet. You can edit the message to include any additional details the seller might need to know.
  • In most cases, the seller will investigate the missing package or send a new item. But if the seller doesnt respond within 24 hours, you can file a claim with Amazon.

If the package in question contained a present, you might also want to check out this list of last-minute gifts that will arrive in time for the big day while you sort out this situation.

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